Worst company ever

★★★★★
4.8 / 5
96% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Guest's review of Suntransfers.com www.suntransfers.com

★☆☆☆☆

“Worst company ever”

Written on: 02/09/2022

Sun Transfer. Worst company ever. First of all they are the middle man and make the arrangement with other cab service companies to pick up and drop off. Arrived at the airport and no one there to pick us up. Couldn't get in touch with anyone. No phone number for them. Took an hour to find somewhere to in get touch with them from one of the other drivers at the airport. They couldn't find our paid pickup info. Had to wait another hour for them to arrange for someone to pick us up. Then on the return trip back to airport 5 days later again no one came to the hotel to pick us up and it was shown as a no show since no one was in the lobby. Was only able to speak with them thru a chat app at which time they told us a driver showed up at 1:30 am to pick us up. Told them our flight didn't leave till 1:30 pm so why would someone show up at 1:30 am. And why if a driver showed up wouldn't they call us and say they were in the lobby or at least go to the front desk and have the front desk call the room. After talking with them for an hour was told by them it would take 30 days for someone to respond to us about this and more than likely won't receive a refund. I ended up having to go to the front desk and pay for and arrange for another company to come and pick us up. Never again will i use them. Contacted the hotel who recommended them on the website and they are reviewing them.

  • Dominican Republic

    Airport

  • Punctuality

  • Easy to find

  • Other

    Type of vehicle

  • Comfort of journey

  • Customer Service

  • Value For Money

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