Suntransfers A Complete Disaster

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  • Punctuality

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Varunatravels's review of Suntransfers.com www.suntransfers.com

★☆☆☆☆

“Suntransfers A Complete Disaster”

Written on: 26/06/2021 by Varunatravels (1 review written)

December 2020 I booked a Private Taxi ( 36,89 euro ) at Suntransfers.com from Lanzarote airport to Costa Teguise v.v. I needed direct transport because of an appointment at my destination.
On arrival there was no driver waiting. A french speaking couple had the same problem with Suntransfers.
After 40 minutes I called Suntransfers. 15 minutes later the driver appeared. Wrongly informed by the office was his explaination. Result: I missed my appointment.
May 2021 I booked again the same arrangement. Result: No driver at the meeting place. (the shuttle parking)
“Your driver or a representative will be waiting for you with a sign or a tablet showing the - lead passenger's name or the Suntransfers.com logo” : Absolutely not ! Later, and after calling Suntransfers, the comfortable private taxi happened to be an ordinairy bumpy touringcar and finally from far came a man that seemed to be the driver. No sign on the “taxi” no sign with the driver.
So this was the second time I missed an appointment. Suntransfers didn’t keep the agreement and statements on their booking site and our contract at all:
1- Complete peace of mind immediate pick-up: NO
2- Travel stress free!: NO
3- Find a hassle-free journey to your destination: NO
4- Speedy - we’ll get you to your destination quickly: NO
5- Your driver or a representative will be waiting for you with a sign or a tablet showing the lead passenger's name or the Suntransfers.com logo : NO
7- Private Taxi with capacity for 4 passengers Vehicle may differ from image: This vehicle may be upgraded to one with greater capacity depending on availability.
The bumpy touringcar wasn’t my greatest concern but upgrade means: change it for something newer or of a better standard so: NO

And 3 weeks after my complaint Suntransfers only offers me a 10 % reduction on my next booking. Come on Suntransfers, Shure you’re only in it for the money but a bit caring for your customers wouldn’t harm.

For now: I had experience that Suntransfers is a complete disaster, not only on the spot but also their not caring customer “service”.
A better way ?: Public transport is cheap, scheduled and you know when you’ll arrive at the destination.

  • Lanzarote

    Airport

  • Punctuality

  • Easy to find

  • Coach

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