AVOID AT ALL COST

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  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

suntransfer's review of Suntransfers.com www.suntransfers.com

★☆☆☆☆

“AVOID AT ALL COST”

Written on: 07/07/2019 by suntransfer (1 review written)

I arrived in Lisbon airport and NO ONE was waiting. I was assisted by 2 people who worked in the airport as I was in a wheelchair. We paraded up and down the line MANY times ( 20 minutes to be exact) looking for my name and HOPING someone would appear....THEY DID NOT! I did not have access at the time to a cell phone so I was unable to call them. I took a taxi home and as I was arriving my husband was on the telephone with suntransfers. They wanted to know where I was!! I asked them to please refund my $$ as they did not provide the service. To make a long story short, after about 3 weeks they emailed saying since I didn't not call them I was not entitled to a refund.They said they checked with the driver that was to pick me up and he was there!! (Even though I have 2 witness that say he was NOT) I was not entitled to a refund. This must be a Portuguese franchise and here SERVICE and making the customer happy is NOT a priority. They will say ANYTHING TO weasel out of refunding the money! The taxi ride was cheaper than the money they STOLE from me. They nicked and dimed me by emailing me several times to ask for more money for various reasons (area was farther, car was larger). Unfortunately, I was stupid enough to pay. Do yourself a favor and get taxi or uber to your destination. Taxis are so inexpensive in Portugal and there are many lined up and they will estimate the fee before u get in. BAD EXPERIENCE I WILL NOT REPEAT

  • Lisbon

    Airport

  • Punctuality

  • Easy to find

  • Car

    Type of vehicle

  • Comfort of journey

  • Value For Money

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