no one turned up

“no one turned up ”

Written on: 26/06/2017 by 193Lucas (1 review written)

i booked weeks ahead of my trip and confirmed few days before leaving Australia
the day before i arrived, the person I dealt with cancel as i didn't confirmed but i have confirmation details plus driver details to contact
arriving at Fiumicino airport no one is there and called their 3 cel numbers no one answered
email sent that i cancelled as per phone conversation which is not true
i have family of 5 and will not cancel due to our luggages and trip plan to rome such a big disappointment this the person I dealt with doesn't seem to understand that i didn't cancel and i did confirm my booking
don't use this company you are giving bad start to someones trip in Italy
strongly don't recommend