Onward Travel Solutions Ltd Reviews - www.airporttaxis-uk.co.uk

★★★☆☆
3.3 / 5
59% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Media Gallery for Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk
Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

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Latest Reviews

★★★★★

“Great service, friendly and prompt driver”

Written on: 18/09/2021 by DavidDornan (1 review written)

The plane was delayed and I kept the driver informed and when I arrived at the airport, the driver was there to meet me at the agreed pick up point. He was courteous and helpful and took me to my destination in good time. The car was clean and comfortable. Would definitely recommend to anyone needing a taxi to a destination at a fixed price from the airport… Read Full Review

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★☆☆☆☆

“Booked? Paid? Job done then?? Think again”

Written on: 05/09/2021 by brokencontractman (1 review written)

Awful experience with this company. Got price from them of £36 from airport to home, paid it and got confirmation. Arriving on holiday in Greece I get a note from then saying unfortunately they could not do my pick - up ...... but for an extra £14 they could manage it!!!! Broken contracts clearly do not worry them so if you book and pay do not assume that's the end of it. I will leave it to you to decide if the price change was simply an error on their part (which they frankly should absorb)… Read Full Review

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★★★★★

“Superb service”

Written on: 01/08/2021 by Littleis106 (1 review written)

From booking to pickup and drop off every element of this journey was professional, efficient and friendly. Definitely a service to use again… Read Full Review

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★☆☆☆☆

“Unprofessional”

Written on: 24/07/2021 by Collinsqv99 (1 review written)

If I could write zero stars I would, but sadly this is not a possibility. I did a booking to be picked up on Sunday 18th July at 1455h at Heathrow terminal 5. I always request to be picked up at least 20 minutes after the expected time of landing due to having to go around the terminal, go through customs and collect luggage which in the middle of the day it can take good an hour if not longer, especially in this pandemic due to the long queues expected to go through customs. The taxi driver… Read Full Review

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★☆☆☆☆

“airport taxt”

Written on: 18/07/2021 by dcDaly370 (1 review written)

a minute agoNEW if i could post a negative review i would. truely dreadful service. booked them to meet and greet my 85 year old mother in law from Heathrow bus terminal. bus was late, but the driver wasn't there to help her with her bags. she was scared frighten and confused. airport staff were were brilliant and i thank them for their help. the driver was driving around and stopped in a no pick up area and again airport staff helped her with her luggage. shame on you guys. also driver talked… Read Full Review

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★★★★★

“Excellent service”

Written on: 25/04/2021 by StephenCJ999 (1 review written)

The taxi driver was thorough and and was there waiting for me and helped me with my luggage and the experience was a wonderful one and the ease of transport from the airport to my place of stay… Read Full Review

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★★★★★

“Very professional and punctual service”

Written on: 17/04/2021 by Holdenrm144 (1 review written)

Thank you for a smooth journey… Read Full Review

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★☆☆☆☆

“Not on time ”

Written on: 11/04/2021 by GunnerNeville259 (1 review written)

First i had paid for meet & greet and he wasn't there 2nd I had to ring to see where he was & 3rd the driver was a nice man to deal with and 4th the taxi was dirty when we got into it… Read Full Review

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★★★★★

“Excellent Service”

Written on: 27/11/2020 by ColinGB (1 review written)

I have used this service on a number of occasions & it has always been on time & efficient with helpful & courteous drivers. The price of the journeys is also reasonable. I would & indeed already have recommended the service to family & friends… Read Full Review

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★★★★★

“Very happy”

Written on: 30/08/2020 by NoemiAguirre61 (1 review written)

Best taxi service I ever had. I didn't have to worry when landed, driver texted me with instructions and offered optimal customer service. Recommended… Read Full Review

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★★★★★

“Absolutely brilliant service!”

Written on: 25/08/2020 by Tj156 (1 review written)

I was so impressed. They had checked to see that my flight was early! As I collected my baggage I was about to call to say that we were almost ready but before I could call them - they called me! My car was outside by the time we arrived at the collection zone!! At 1.30 in the morning, with two kids, I couldn’t have hoped for more!! I would definitely recommend them! Fabulous!! Thankyou!… Read Full Review

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★★★★★

“Excellent service ”

Written on: 08/08/2020 by traceytyhurst (1 review written)

Fantastic service ,very punctual and the cars are always immaculate. The drivers are punctual ,friendly and helpful cannot find a bad thing to say 10 out of 10… Read Full Review

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★★★★★

“Good, polite service, pleasant trip!”

Written on: 24/07/2020 by Bo341 (1 review written)

The car was clean, the driver polite and professional, pick up was on time and the trip pleasant… Read Full Review

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★☆☆☆☆

“Unsafe”

Written on: 21/04/2020 by Hisdec (1 review written)

First booked meet and greet I know it's not the norm bur should not have been charged We had to walk a great distance to the car even though we are in our mid 70s The driver wore no mask or gloves at all and had no idea if the car had cleaned inside We the endured being driven at break knock speed all the way home not good… Read Full Review

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★★★★★

“An excellent service ”

Written on: 23/03/2020 by 140Short (1 review written)

Our return to UK was brought forward by a week and on contacting OTS the revised date for our collection from Manchester Airport was immediately auctioned. Our driver was punctual,pleasant and safety drove us home. I will only use OTS for future transfers to and from the airport and home as I can depend upon an efficient service. Many thanks to all OTS staff… Read Full Review

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★★★★★

“Home to Manchester Airport return trip 10 & 18 Mar”

Written on: 23/03/2020 by Offwego (1 review written)

10 March - Driver turned up outside our house 5 minutes before booked time of 06:00. 18 March - Driver had checked flight details and was waiting for us in arrivals even though our flight had been delayed 3 hours. Whole experience very satisfactory… Read Full Review

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★★★★★

“Cheaper and more efficient than most.”

Written on: 19/03/2020 by Mary267 (1 review written)

I used OTS for my journey to and from Manchester Airport. The service I received was excellent on all levels. The Driver was courteous and polite, and his driving was careful and safe. I had to re arrange my return journey because of the virus situation and the office staff were very efficient in doing this. Keep up the Good Work and I would recommend this company to all. Very good value for money. … Read Full Review

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★★★★☆

“Efficient and friendly service”

Written on: 04/03/2020 by Ssuan (1 review written)

This was a good service and the driver was helpful and efficient. My only comment, in general, is that I'd previously booked this trip for the week previous at 4.30am but had to postpone my journey by 1 week. However, a driver still arrived at my house on the date I'd cancelled and called me at 04.30 to tell me he was outside. That wasn't too great!… Read Full Review

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★★★★★

“dependable”

Written on: 26/02/2020 by mcaminante (1 review written)

This is the fourth time I have booked with Onward Travel Solutions. They have always been on time, courteous careful drivers and the vehicles were newish and very clean inside.Perhaps not the cheapest but worth it for peace of mind… Read Full Review

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★★★★★

“exellence driver ”

Written on: 06/02/2020 by khuntat (1 review written)

Mr. driver was wearing a jacket and tie ,I love that and he arrived on time ,exellence service although we have 5 big luggages but he kindly helped us with full of service mind … Read Full Review

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