Onward Travel Solutions Ltd Reviews - www.airporttaxis-uk.co.uk

★★★☆☆
3.1 / 5
53.9% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Media Gallery for Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk
Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

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Latest Reviews

★★★★★

“Easy to book, Taxi on time, Driver friendly and...”

Written on: 15/02/2019 by Richardc99 (1 review written)

Easy to book, Taxi on time, Driver friendly and helpful. Price reasonable Will definitely use again… Read Full Review

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★★★★★

“Prompt courteous clean and reasonable ”

Written on: 02/02/2019 by Aaron288 (1 review written)

Used to only use trans in the UK but now I always compare trans with Taxi. This company is reasonable especially when you add the additional taxi to and from the rail station We used this company 4 times during our 10 days trip. Love the door to door service we used it from the airport and between hotels. Wonderful and courteous drivers. Will definitely use them again… Read Full Review

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★★☆☆☆

“Pick up from Gatwick”

Written on: 25/01/2019 by Weeks257 (1 review written)

The driver did not have a board, although called me before. He spoke on the phone the whole drive, an hour and he stopped on the highway to carry on his arguments on the phone… Read Full Review

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★★★★★

“Efficient and friendly”

Written on: 16/01/2019 by Tobycek (1 review written)

BOoking process was straightforward, though the page didn't seem to remember all my details from last time. Pick-up was on time, initial communication was clear and I received it just after I landed. Clear instructions on how to get to the driver. Ride home was comfortable and quick. Would recommend. … Read Full Review

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★★★☆☆

“Disappointing”

Written on: 08/01/2019 by DJLewis19 (1 review written)

Used company before so booked again. Paid £10 extra for ‘meet and greet’ when I arrived the driver wasn’t there. Called him 3 times and he said to come and ‘find him in the car park ‘ after more confusion - 10 minutes walking around a car park with luggage and 2 more calls to him I found him sitting in his warm car. Poor service. Will use a different company from now on… Read Full Review

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★★☆☆☆

“As I live in Spain and have been visiting Livepool for...”

Written on: 07/01/2019 by DomSabatino (1 review written)

As I live in Spain and have been visiting Livepool for a holiday for a few years now and have used OTS for the past 3/4 years for my airport transfers. This time unfortunatley my flight was delayed for 30 mins , so as I arrive at the airport there was no one there to greet me and then I get a phone call from the office saying they apologise but driver has gone to do another job and there was no one available , did not appreciate this as it was 11.30pm !! For the return journey I get a text… Read Full Review

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★★★☆☆

“Disappointed with this trip”

Written on: 06/01/2019 by kgPritchard153 (1 review written)

I have used OTS many times before to Birmingham airport. It gas always been excellent. This time however the driver would not take me to dpartures unless I paid him an extra two pounds. I have never had to pay before and I did not have the change. So he dropped me off at the ourt dop off point. I walk slowly with a stick and had a case and hand luggage. It was 7am in the morning and there was a heavy frost. Is this a new policy? As I said all my previous trips have been excellent. But I… Read Full Review

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★★★★★

“Great trip”

Written on: 16/12/2018 by Afriglenn (1 review written)

These guys are brilliant , efficient admin , drivers courteous and on time, vehicles great , on the return even though flight was delayed by an hour it was no problem for my driver . I can thouroghly recommend this company and will be using them again .. 8 stars!… Read Full Review

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★★★☆☆

“Awkward journey ”

Written on: 05/12/2018 by IanW71 (1 review written)

The driver didn’t seem to be aware of the three drop offs I had booked or the total distance that we needed to travel. Understandably the driver wasn’t totally happy with the situation and this made for an uncomfortable last part of the journey. This was the last thing we needed after a 10 hour flight… Read Full Review

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★☆☆☆☆

“The worst service ”

Written on: 03/12/2018 by gjSchmidt151 (1 review written)

I was asked on booking my preference for a car and that was the only thing. My driver then took me through central London to save on mileage. The was filthy and stank. It also took me 20mins to find the driver. DO NOT USE THIS SERVICE… Read Full Review

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★★★★★

“Excellent service”

Written on: 30/11/2018 by tony.revelle (1 review written)

We were met at the airport punctually and it was easy to find our taxi. The car was clean and in first class condition and the driver was very friendly and made the journey a relaxing and pleasant experience. We would definitely recommend this service… Read Full Review

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★★★★★

“Great driver and a spacious car”

Written on: 16/11/2018

We got picked up from Bristol airport in a people carrier. The driver was there on time and texted me when I landed. I had brought two car seats for my kids and the driver helpfully installed them for us. Very helpful and a good driver. Thanks… Read Full Review

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★☆☆☆☆

“Rude Driver”

Written on: 15/11/2018 by 257Flores (1 review written)

Our outward journey to Southampton was fab - efficient and the person I dealt with was lovely so couldn't fault that. However our return journey was less than pleasurable, driver was upset that we weren't outside the terminal at our landing time! We then asked him to drop us all at our homes within 0.5 miles of each other in the same very small village and he was really rude despite us paying him another £15 for the pleasure yet last years driver was more than happy… Read Full Review

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★★★★★

“The Best and The Cheapest!!! ”

Written on: 07/11/2018 by SyasyaNorulhuda (1 review written)

This company is the cheapest airport transfer that i found and choosing it is the best decision i've ever made! Our flight arrived earlier than we expected (at 4.30am) and our driver was already waiting for us. He was friendly and answer all of our questions about what to do in London and everthing. He drove safely and stay with us for a while when we arrived to make sure that it is the right address. The car is spacious and could accommodated all 8 of my family together with our luggages… Read Full Review

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★★★★★

“Excellent reliable service”

Written on: 26/10/2018 by Tobinno126 (1 review written)

Everything went as described in the confirmation email received after the booking. After our plane had landed in Glasgow the driver contacted us while we were still waiting for our luggage, and advised us about the vehicle type, number plate and where to meet him. Unfortunately we had to wait for our luggage quite a while, but kept in touch with the driver. The drive home was comfortable and relaxed after a very long flight from Bangkok, and the driver was courteous and friendly… Read Full Review

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★★★★★

“Really great experience ”

Written on: 21/10/2018

I have used OTS four times personally and have ordered taxis for my family. Every time the experience has been amazing, the drivers are cheerful, helpful and are happy to chat if you want to. I have recommended them to my colleagues at work as we use airport transfers and they have been suitably impressed also. I have no qualms in recommending them to anyone needing transport and will certainly be using them again in the near future… Read Full Review

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★☆☆☆☆

“Not a very good driver”

Written on: 04/10/2018 by katekourpa-allen (1 review written)

Unfortunately I have to give a bad review as when our as we were waiting for our driver to turn up to meet us for 20 mins even though I spoke to home when we were in the baggage hall . He did not help my husband with the bags luckily we had a trolley. When we're in the car he was driving, I felt quite scared as he was quite and swerving over the lanes and driving quite fast and he kept on taking his glasses off so it look liked he could not see properly. I had my daughter abd husband in the… Read Full Review

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★★★★★

“no better service”

Written on: 04/10/2018 by Rashadx52 (1 review written)

Easy to book online and excellent service from the driver. I highly recommend it!… Read Full Review

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★★★★★

“Just very good transfer”

Written on: 28/09/2018 by MikeCadman (1 review written)

Picked up early for a 4 am start. Good driver. On the way home flight delayed and the journey was re-arranged at no cost and all worked perfectly. New paperwork issues and texts and messages sent to assure us of that the changed times were all sorted to us. Very good and thank you . I have saved the link in my favourites for next ime… Read Full Review

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★☆☆☆☆

“Arrived almost and hour later!!!! BAD service”

Written on: 27/09/2018 by 226Welsh (1 review written)

Don't use this company!!! My flight landed at 1.05am and I ordered a meet and greet service but when I arrived no one was there! The driver turned up at around 2am!! not before going to the wrong terminal. Will never use this company again. I put in a complaint and so far have had no reply or even an apology back! I checked uber from the airport having lots of time to wait around and not only were drivers available within 5 minutes but they were also around £20 cheaper. So save money and get… Read Full Review

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