Onward Travel Solutions Ltd Reviews - www.airporttaxis-uk.co.uk

★★★☆☆
3.1 / 5
53% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Media Gallery for Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk
Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

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Latest Reviews

★★★☆☆

“Bad route taken”

Written on: 18/09/2018 by McCormick419 (1 review written)

The puck up time was perfect. The car was in good condition. Thr driver was polite and decent. But the route taken to the airport was bad, it took me 1 and haf hour in a journry that usually takes 45 mints… Read Full Review

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★★★★★

“Very good service”

Written on: 12/09/2018 by Dw27 (1 review written)

Driver was waiting for me at the terminal. I found out during the journey to Liverpool that he had run my missus back from Manchester Airport to Liverpool previously and knew exactly were I lived. I remember my missus saying he was very helpful and a nice man. I highly recommend this company and will be using it again… Read Full Review

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★★★★★

“Excellent professional service”

Written on: 12/09/2018 by PaulGLeeds (1 review written)

The driver was there to meet me at the terminal upon arrival and was very professional, friendly and courteous at all times. I have used this service several times now and would highly recommend it. Given the cost to drive there and park, the service also represents good value for money… Read Full Review

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★★★★★

“Fabulous ”

Written on: 09/09/2018 by HB55 (1 review written)

Totally reliable. Prompt. I used them on three separate airport journeys this summer they were brilliant! Thank you guys!… Read Full Review

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★★★☆☆

“Could be better”

Written on: 29/08/2018 by MrsDomm (1 review written)

On arriving hotel room not ready, given key but on entering room beds not made and room not cleaned. Paid to upgrade room, so had a large room, with fantastic view of the mountains. Food - was on a half board basis, you had either a buffet one night or a menu with just three options which was a meat dish, a fish dish and a vegetarian, the buffet was left uncovered all night, and as the weather was quite hot the meats and fish were covered in flies, not one or two but covered... had to point out… Read Full Review

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★★★★★

“Fantastic way to start and finish holiday”

Written on: 19/08/2018 by JaxsonPrice (1 review written)

I have used this service before and it always gives 1st class service, Driver arrived before time slot, very courteous and did everything for us just sit back and relax. Got us to airport early which made our check in very easy "no waiting at check in". On way home got call from driver to see where we were and clear instructions as to where he would be in the car park for pick up. Again did everything for us all we had to do was sit back and relax. Very good service and would advise anyone… Read Full Review

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★★☆☆☆

“Not the best experience. OK, so I got home, but: -...”

Written on: 14/08/2018 by Cedricu108 (1 review written)

Not the best experience. OK, so I got home, but: - Driver was 40 minutes late for pick up, claiming bad traffic between Wakefield and Manchester (I looked on Google Maps, the traffic was normal). If he's late, why not just apologise and say he was late? - There was a vibration in the car and the driver had to pull over to put air in one of the tyres. I assume he knew he had a puncture, which for a long motorway drive doesn't strike me as very safe. - When I arrived home I was presented… Read Full Review

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★☆☆☆☆

“RUDE DRIVER ”

Written on: 14/08/2018 by MaximoSweeney192 (1 review written)

having paid for meet & Greet, myself, husband, Daughter, Son in law,& 2 grandchildren waited in arrivals at Liverpool Airport, Driver did NOT show up. contacted company by way of conference call, they phoned driver and he said, i am waiting facing terminal and i sent you a text, i said we paid for meet & Greet, we are not from this area, and insure of terminal etc. he eventually came into terminal, said my name and stormed as fast with my suitcase, our family trying to keep up behind him… Read Full Review

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★★☆☆☆

“Rude Driver ”

Written on: 09/08/2018 by wiAlexander427 (1 review written)

Issue with the cab driver as the pickup time was at 5.00am am on a Sunday morning. Driver called at 4.45am telling me that he was there, which I appreciated. He then called again at 4:50 asking where I was and telling me to hurry because he was waiting. I told him my pickup time was 5:00am and that I was hurrying and would be down as soon as possible. He then called AGAIN but didn’t say anything on the line.. I told him I was leaving my room and I would be able to be there quicker if… Read Full Review

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★★★★☆

“reasonably priced and always punctual”

Written on: 08/08/2018 by Sturich (1 review written)

We booked Onward Travel Solutions for pick up at 3.20am. The driver was absolutely on time and got us to Birmingham Airport smoothly and safely. On our return two weeks later, I phoned the driver and he came to meet us very quickly and helped with the luggage. The drive home was again very smooth and we praised our driver for giving us such a good journey. I know that you cannot do anything about the parking situation at the airport but the trek from the terminal to the car park was very… Read Full Review

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★★★★★

“Punctual and reliable”

Written on: 01/08/2018 by McHughik492 (1 review written)

First time booking with this company really impressed with thier punctuality and call center response, clean vehicle… Read Full Review

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★★★★★

“Very efficient and friendly driver. Always a great...”

Written on: 24/07/2018 by Helensykes87 (1 review written)

Very efficient and friendly driver. Always a great company to use and great value for money. Will always use as I fly back to the UK often! 5 stars from me… Read Full Review

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★★★★★

“Excellent service ”

Written on: 19/07/2018 by Sreek (1 review written)

Excellent service. Driver called me 10 minuets before arrival and reached on time. Ensured we reached airport well on time and drive was very comfortable. I will use them again and will strongly recommend to my friends and family… Read Full Review

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★☆☆☆☆

“DO NOT USE, utterly useless and non-refundable.”

Written on: 09/07/2018 by dxBennett384 (1 review written)

Booked an airport pickup with 'meet and greet service' for a young female relative travelling alone. Booked taxi for 40 minutes after flight was due to land at Heathrow. Flight was a 20mins late but taxi driver was early and already waiting for when it was due to land. We told him to wait as the passenger had to clear immigration which might be busy. We knew we would have trouble contacting her and told him to be patient. After he been waiting for an hour and a half we get a call from head… Read Full Review

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★★☆☆☆

“Journey aborted Non Functional phone number”

Written on: 06/07/2018 by Plumetails (1 review written)

While the transfer from the hotel at Boston to the airport went well, the conduct of the organisation in failing to provide a phone number that was accessible in confirming my arrival at the cruise terminal for transfer to the hotel was too serious not to wreck the assessment. A phone number was provided requiring notification of terminal 24 hours ahead. This did not work at all. The ship's staff could not access it either but they somehow found another number which I noted and gave the first… Read Full Review

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★☆☆☆☆

“Absolutely dire ”

Written on: 05/07/2018 by Tracyanderson (1 review written)

Booked in advance and then on the day I’m told there’s a £20 surcharge as I was going to Eden project that they were busy??????? So £10 each way??? They knew the event was on when I booked and paid Corrupt Not impressed at all… Read Full Review

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★★☆☆☆

“Poor experience ”

Written on: 01/07/2018 by Breezer01 (1 review written)

The driver was on time - a good point. The driver called me to explain where to meet - I struggled to understand him. The car smelled - of human liquid waste. The driver decided to use the back roads due some apparent traffic on the main route - the zig zagging, heavy acceleration and heavy braking made me feel sick. I’ve had some good experiences with OTS , but this one was an extremely poor experience. I hope I don’t get this driver again… Read Full Review

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★☆☆☆☆

“No help with baggage and no A/C or seatbelt!”

Written on: 30/06/2018 by Notagreatexperience (1 review written)

Airport Transfer with Onward travel Soloutions. Our flight was delayed by half an hour but the driver still managed to be late. He then asked my son (who had a trolley) if he needed help with the bags and when my son said he was ok with the trolley, he set off at a fast pace not bothering to ask if I needed help with my bags (I did and that’s why I booked the meet and great). Once we got to the car, he opened his boot and said he would go and pay the ticket. Hoping I’m sure that we would… Read Full Review

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★★★★★

“Taxi to and from Bristol Airport”

Written on: 22/06/2018 by eeDuffy379 (1 review written)

Both taxis were on time and drivers track the flights. They tiext you when they are just outside the airport on your return, to let you know you are there and will collect you when you are through customs and baggage reclaim… Read Full Review

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★☆☆☆☆

“Abandoned at the airport”

Written on: 19/06/2018 by michaelhardman (1 review written)

I booked with OTS Airport Taxis to collect me and my 89 year old mother from her house and take us to Liverpool Airport, with the return trip one week later. The driver was late collecting us. Apparently he had gone to another property with a similar name, OTS having seemingly failed to give him the postcode notwithstanding that it was clearly stated on the booking form. Fortunately we had allowed plenty of time so the delay did not matter. Our flight was delayed on the return trip. OTS had… Read Full Review

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