Onward Travel Solutions Ltd Reviews - www.airporttaxis-uk.co.uk

★★★☆☆
3.1 / 5
53.5% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Media Gallery for Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk
Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

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Latest Reviews

★★★★★

“Great driver and a spacious car”

Written on: 16/11/2018

We got picked up from Bristol airport in a people carrier. The driver was there on time and texted me when I landed. I had brought two car seats for my kids and the driver helpfully installed them for us. Very helpful and a good driver. Thanks… Read Full Review

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★☆☆☆☆

“Rude Driver”

Written on: 15/11/2018 by 257Flores (1 review written)

Our outward journey to Southampton was fab - efficient and the person I dealt with was lovely so couldn't fault that. However our return journey was less than pleasurable, driver was upset that we weren't outside the terminal at our landing time! We then asked him to drop us all at our homes within 0.5 miles of each other in the same very small village and he was really rude despite us paying him another £15 for the pleasure yet last years driver was more than happy… Read Full Review

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★★★★★

“The Best and The Cheapest!!! ”

Written on: 07/11/2018 by SyasyaNorulhuda (1 review written)

This company is the cheapest airport transfer that i found and choosing it is the best decision i've ever made! Our flight arrived earlier than we expected (at 4.30am) and our driver was already waiting for us. He was friendly and answer all of our questions about what to do in London and everthing. He drove safely and stay with us for a while when we arrived to make sure that it is the right address. The car is spacious and could accommodated all 8 of my family together with our luggages… Read Full Review

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★★★★★

“Excellent reliable service”

Written on: 26/10/2018 by Tobinno126 (1 review written)

Everything went as described in the confirmation email received after the booking. After our plane had landed in Glasgow the driver contacted us while we were still waiting for our luggage, and advised us about the vehicle type, number plate and where to meet him. Unfortunately we had to wait for our luggage quite a while, but kept in touch with the driver. The drive home was comfortable and relaxed after a very long flight from Bangkok, and the driver was courteous and friendly… Read Full Review

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★★★★★

“Really great experience ”

Written on: 21/10/2018

I have used OTS four times personally and have ordered taxis for my family. Every time the experience has been amazing, the drivers are cheerful, helpful and are happy to chat if you want to. I have recommended them to my colleagues at work as we use airport transfers and they have been suitably impressed also. I have no qualms in recommending them to anyone needing transport and will certainly be using them again in the near future… Read Full Review

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★☆☆☆☆

“Not a very good driver”

Written on: 04/10/2018 by katekourpa-allen (1 review written)

Unfortunately I have to give a bad review as when our as we were waiting for our driver to turn up to meet us for 20 mins even though I spoke to home when we were in the baggage hall . He did not help my husband with the bags luckily we had a trolley. When we're in the car he was driving, I felt quite scared as he was quite and swerving over the lanes and driving quite fast and he kept on taking his glasses off so it look liked he could not see properly. I had my daughter abd husband in the… Read Full Review

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★★★★★

“no better service”

Written on: 04/10/2018 by Rashadx52 (1 review written)

Easy to book online and excellent service from the driver. I highly recommend it!… Read Full Review

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★★★★★

“Just very good transfer”

Written on: 28/09/2018 by MikeCadman (1 review written)

Picked up early for a 4 am start. Good driver. On the way home flight delayed and the journey was re-arranged at no cost and all worked perfectly. New paperwork issues and texts and messages sent to assure us of that the changed times were all sorted to us. Very good and thank you . I have saved the link in my favourites for next ime… Read Full Review

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★☆☆☆☆

“Arrived almost and hour later!!!! BAD service”

Written on: 27/09/2018 by 226Welsh (1 review written)

Don't use this company!!! My flight landed at 1.05am and I ordered a meet and greet service but when I arrived no one was there! The driver turned up at around 2am!! not before going to the wrong terminal. Will never use this company again. I put in a complaint and so far have had no reply or even an apology back! I checked uber from the airport having lots of time to wait around and not only were drivers available within 5 minutes but they were also around £20 cheaper. So save money and get… Read Full Review

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★★★★★

“Professional, reliable service!in shirt, the car was...”

Written on: 22/09/2018 by sarahjclifton (1 review written)

In short, the car turned up on time & the driver was polite & friendly. This is the second time we’ve used this company & we’ve already booked another trip for next year-All in all a great service!… Read Full Review

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★★★☆☆

“Bad route taken”

Written on: 18/09/2018 by McCormick419 (1 review written)

The puck up time was perfect. The car was in good condition. Thr driver was polite and decent. But the route taken to the airport was bad, it took me 1 and haf hour in a journry that usually takes 45 mints… Read Full Review

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★★★★★

“Very good service”

Written on: 12/09/2018 by Dw27 (1 review written)

Driver was waiting for me at the terminal. I found out during the journey to Liverpool that he had run my missus back from Manchester Airport to Liverpool previously and knew exactly were I lived. I remember my missus saying he was very helpful and a nice man. I highly recommend this company and will be using it again… Read Full Review

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★★★★★

“Excellent professional service”

Written on: 12/09/2018 by PaulGLeeds (1 review written)

The driver was there to meet me at the terminal upon arrival and was very professional, friendly and courteous at all times. I have used this service several times now and would highly recommend it. Given the cost to drive there and park, the service also represents good value for money… Read Full Review

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★★★★★

“Fabulous ”

Written on: 09/09/2018 by HB55 (1 review written)

Totally reliable. Prompt. I used them on three separate airport journeys this summer they were brilliant! Thank you guys!… Read Full Review

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★★★☆☆

“Could be better”

Written on: 29/08/2018 by MrsDomm (1 review written)

On arriving hotel room not ready, given key but on entering room beds not made and room not cleaned. Paid to upgrade room, so had a large room, with fantastic view of the mountains. Food - was on a half board basis, you had either a buffet one night or a menu with just three options which was a meat dish, a fish dish and a vegetarian, the buffet was left uncovered all night, and as the weather was quite hot the meats and fish were covered in flies, not one or two but covered... had to point out… Read Full Review

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★★★★★

“Fantastic way to start and finish holiday”

Written on: 19/08/2018 by JaxsonPrice (1 review written)

I have used this service before and it always gives 1st class service, Driver arrived before time slot, very courteous and did everything for us just sit back and relax. Got us to airport early which made our check in very easy "no waiting at check in". On way home got call from driver to see where we were and clear instructions as to where he would be in the car park for pick up. Again did everything for us all we had to do was sit back and relax. Very good service and would advise anyone… Read Full Review

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★★☆☆☆

“Not the best experience. OK, so I got home, but: -...”

Written on: 14/08/2018 by Cedricu108 (1 review written)

Not the best experience. OK, so I got home, but: - Driver was 40 minutes late for pick up, claiming bad traffic between Wakefield and Manchester (I looked on Google Maps, the traffic was normal). If he's late, why not just apologise and say he was late? - There was a vibration in the car and the driver had to pull over to put air in one of the tyres. I assume he knew he had a puncture, which for a long motorway drive doesn't strike me as very safe. - When I arrived home I was presented… Read Full Review

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★☆☆☆☆

“RUDE DRIVER ”

Written on: 14/08/2018 by MaximoSweeney192 (1 review written)

having paid for meet & Greet, myself, husband, Daughter, Son in law,& 2 grandchildren waited in arrivals at Liverpool Airport, Driver did NOT show up. contacted company by way of conference call, they phoned driver and he said, i am waiting facing terminal and i sent you a text, i said we paid for meet & Greet, we are not from this area, and insure of terminal etc. he eventually came into terminal, said my name and stormed as fast with my suitcase, our family trying to keep up behind him… Read Full Review

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★★☆☆☆

“Rude Driver ”

Written on: 09/08/2018 by wiAlexander427 (1 review written)

Issue with the cab driver as the pickup time was at 5.00am am on a Sunday morning. Driver called at 4.45am telling me that he was there, which I appreciated. He then called again at 4:50 asking where I was and telling me to hurry because he was waiting. I told him my pickup time was 5:00am and that I was hurrying and would be down as soon as possible. He then called AGAIN but didn’t say anything on the line.. I told him I was leaving my room and I would be able to be there quicker if… Read Full Review

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★★★★☆

“reasonably priced and always punctual”

Written on: 08/08/2018 by Sturich (1 review written)

We booked Onward Travel Solutions for pick up at 3.20am. The driver was absolutely on time and got us to Birmingham Airport smoothly and safely. On our return two weeks later, I phoned the driver and he came to meet us very quickly and helped with the luggage. The drive home was again very smooth and we praised our driver for giving us such a good journey. I know that you cannot do anything about the parking situation at the airport but the trek from the terminal to the car park was very… Read Full Review

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