Late & poor service

Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk
★★★☆☆
3.4
From 457 reviews
60.0% of users recommend this

  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Garytravel's review of Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

“Late and poor service”

★☆☆☆☆

written by Garytravel on 02/10/2023

It was obvious the taxi wasn’t allocated until the last minute. The person calling me wasn’t the driver and the cab arrived 20 minutes late, the driver had the wrong name and thought it was an Uber booking. I booked this several days in advance to ensure I would not rely on last minute taxi availability to get to the airport. If I wanted an Uber I’d book one. Your service is portrayed as premium and should be reliable, the cab should arrive on time. I have used your service from m Heathrow recently which was good but this one was utterly hopeless.

  • Bristol

    Airport

  • Punctuality

  • Easy to find

  • Car

    Type of vehicle

  • Comfort of journey

  • Customer Service

  • Value For Money

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