Good service from Heathrow

3.3 / 5
59% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Milag223's review of Onward Travel Solutions Ltd


“Good service from Heathrow”

Written on: 29/11/2019 by Milag223 (1 review written)

We received the text from the driver as soon as the plane landed. The flight was late, and the driver advised that we should contact when coming out of arrivals. We did this, and he gave directions for meeting him. He helped with the bags, and was polite and friendly. The journey was smooth, even though there was a small hold-up owing to an accident. He asked if the temperature in the car was suitable as we had been in a hot climate.
The only thing that was different to expected was that we had asked for 'meet and greet' but owing to the sheer amount of pick-ups and the pressure on the arrivals car park, the driver parked at the departures one and gave us directions to get there. We were not too bothered about this, as it meant a quicker exit from the airport. However, this is the second time this has happened to us in a few years of using your services, so we might query whether 'meet and greet' is appropriate in the future.

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