Extremely bad experience - confirms poor web ratings

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slfcadenet's review of Manchester Airport JetParks www.jetparks.co.uk

★☆☆☆☆

“Extremely bad experience - confirms poor web ratings ”

Written on: 17/09/2022 by slfcadenet (1 review written)

Extremely bad experience - confirms poor web ratings 

In a nutshell:
- We had rented a small manual shift car
- The guy at the counter asked if we wanted an upgrade to automatic car with built-in GPS and we said yes
- At this stage we said yes ok, as coming from France it's comfortable to have an automatic car while driving on the other side of the road
- then he sold us a hybrid car - "will save you gaz"
- We said ok (stupid me) and went to the car and issues started
- The car was super BIG! (Toyota corolla 1.8l) - Of course the guy didn't tell us ! We were on a hurry and thought, ok, too late to change it
- There was and un-noticed hole on the drivers' carpet + the GPS was "not activated" in this car + there was a flat tyre !!! Of course we noticed one thing after the other meaning going back and forth to the counter and queuing again
- With the flat tyre we gave back the key and said we wanted the original car. The counter guy, let's call him a sales man, gave us a Volswagen Passat! Happily enough, I knew that model and had to ask again for the ORIGINAL SMALL CAR !
- Finally gave us the FORD Focus, automatic and with GPS and so still an upgrade - happy with that BUT we lost 1,30min
- he said we didn't have to sign anything and price would be as originally booked
- we were finally charged the price of the TOYOTA Corolla !!!
- I contacted customer service and they only compensated for the lost time - I still paid for the Corolla which I could never drive !!! Well, I had my hands on the steering wheel.

Following my review on google, Europcar asks me to contact customer service, I did it already and they would have noticed I did if they had taken the time to read my review; Obviously they didn't read it and don't care, they just send a generic reply! I'm not surprised.

  • Manchester

    Airport

  • Punctuality

  • Easy to find

  • Car

    Type of vehicle

  • Customer Service

  • Value For Money

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