London Airport Transfer - www.theairporttransfer.com

I'd used this firm for pick up and drop off last holiday and although they were delayed during pick up I believed the excuse at the time to be genuine. This year they were fine dropping us off at the airport but despite receiving booking confirmation emails they left us stranded with 3 children under 7 at the airport with no communication of any kind on our return. We only booked with them despite costing more because we wanted our children to be safer and have car seats. Our flight was early so we gave them the benefit of the doubt by waiting an hour as we had expected to be out through security later but that time came and went. My son at 5 yrs old wasn't very well and the last we needed was for 3 kids to be waiting around. My husband and I kept checking to see if anyone came and had a sign by the gate. No answer to the phone calls. After waiting hours we had to take an airport taxi which cost a bomb. With no child seats. I emailed them from the airport to just in case that would get to someone but no reply still 3 days later. I'm appalled they would treat family's like this. Don't take the chance in booking them. You'll end up paying more than their extortionate rates. Not even a call to a mum of 3 kids trying to get home? Even if it was to tell me they were cancelling. Then we wouldn't have waited around with a sick child. Shameful

The worst taxi company in all England, I been left in Luton just because my plane was late 15 minutes, the driver didnt even check the information board, and he had all the flight details and time, so if you are unlike me, you will be left in anywhere you are. Don't book it.

I used Smart Airport Transfers twice on a recent trip to London on arrival and departure. Both times my drivers were punctual and well presented. They were also polite and friendly and our conversation flowing naturally. Their cars were new and spotless and the journey to and from Heathrow was a pleasant experience. Their prices are also very competitive. I would definitely use this company again and would recommend their service to anyone requiring a similar service.

Despite having pre-booked and having received confirmation, the taxi did not turn up. I tried both the mobile and office number and both cut off immediately. We had to scout around to find a local company who could get to us to Heathrow in less than an hour or we would have missed out check in and flight. I phoned 8 times from the airport and emailed - no response .... until the morning of the return flight when asked if I could confirm I wanted to be picked up. You can imagine my response! A complete let down and no word of apology. terrible service.

GOOD SERVICES, DRIVER, BABY SEATS FOR OUR TWINS. OVERALL VERY HAPPY WITH LONDON AIRPORT TRANSFER.

The driver was on time, the car was fine and the price was very good.

I have used this company many times. Great service and affordable price. Thank you for the service once again.

We arrived at Heathrow Airport, The driver was there to collect us with the name board waiting for us at the information desk We were very happy.

Our Driver polite. Car seat was perfect and driver very accommodating towards our baby. Thank you

Thanks for the great service...definitely will take your service again in the future. Many Thanks well done job.