Shocking lack of customer support

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kiangarin's review of Hoppa.com - www.hoppa.com

★☆☆☆☆

“Shocking lack of customer support”

Written on: 19/06/2021 by kiangarin (2 reviews written)

We’ve used Hoppa transfers many times before but in these Covid times, Hoppa are worse than useless. They emailed telling me I had to cancel and rebook because their supplier needed more detail on the address. I cancelled but then received an email telling me to claim a refund. The process was frustratingly complex and there’s literally no way to contact them - they no longer take phone calls and their online ticketing system just sends you an automated and unhelpful response. I’m now £196 out of pocket with no transfers. Booking with a company that literally has no customer support and won’t engage with you.

When their customer services try to push you towards their ticketing system, it doesn’t work properly - I’ve literally tried it dozens of times and it either just sends you a generic automated response that’s completely unhelpful or it refuses to allow you to submit it. I’ve been left with complaining to my card company and Trading Standards but will issue a summons if needed.

  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

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