Covid fest

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  • Punctuality

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Welch492's review of Hoppa.com - www.hoppa.com

★☆☆☆☆

“Covid fest”

Written on: 10/10/2020 by Welch492 (1 review written)

We booked with Hoppa for our holiday in October, and two weeks before we were due to go, they emailed us saying they were not able to drop us to our accomodation. We tried contacting them by phone but no-one answered the phone. I sent an email and they confirmed they were unable to drop us at our accomodation. I explained I would need the money back I paid as they were no longer providing a service I paid for and that I would need the money to pay for another shuttle. They refused to give us a refund, and instead said they could give us credits which were no use to us as we were due to fly in two weeks. They then suggested that they would drop us to a hotel near our location which was a two minute walk, I explained my partner had reduced mobility as he had knee surgery and cannot walk for long periods of time. They still would not give us a refund. We were at a loss and it being so close to our holiday, we decided to go with the drop off near our villa, as we had no other choice.
Hoppa ensured us there would be appropriate social distancing. However, when we got to Lanzarote and found the shuttle it was a small shuttle with 12 out of 12 seats taken. My partner said to the driver that there was a lot of people on the shuttle, the driver only shrugged his shoulders. There was absolutely NO social distancing at all, passengers were so so close together (see photos) and my partner ended up having to sit closely next to a stranger, basically brushing arms. Absolutely disgusting service from Hoppa in the first place for not giving us the service we paid for, but then also not being able to provide us with the appropriate refund either. Then to add to it no social distancing was being enforced either!! We will never use this company again!!!!!

  • Lanzarote

    Airport

  • Punctuality

  • Easy to find

  • Mini-Bus

    Type of vehicle

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