Total failure, even via Cyprus European Consumer Centre

★★☆☆☆
2.1 / 5
27% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

SimonMcr's review of Get Transfer - www.gettransfer.com

★☆☆☆☆

“Total failure, even via Cyprus European Consumer Centre”

Written on: 17/08/2022 by SimonMcr (1 review written)

The booked taxi failed to appear at GVA. We contacted the UK help centre, but after answering the first call, they kept failing to return calls to explain what was being done. We subsequently provided proof to the UK help centre of calls being made within allowed arrival time, which was referred internally by them on to their Quality Assurance department. No response was ever received from them, in spite of many chases. We referred the case to the Cyprus European Consumer Centre (you have to go via the UK ECC), but they simply got ignored by the company as well.

We incurred an overnight hotel, additional train and bus costs to reach our destination, and lost a day's holiday.

This Cyprus-based company is an utter disgrace.

  • GVA

    Airport

  • Punctuality

  • Easy to find

  • Car

    Type of vehicle

  • Comfort of journey

  • Customer Service

  • Value For Money

Report this review
Was this review helpful? 0 0