Erroneous pricing & holding on to customer's funds

Get Transfer -
26.0% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

VictoriaaMMM's review of Get Transfer -

“Erroneous pricing and holding on to customer's funds”


written by VictoriaaMMM on 23/12/2020

Hello Team,

I would like to cancel the transfer #7625835 in accordance with the terms stated on my booking voucher further to an email from Msd Violetta Lopatina sent to me on the 17th of December 2020 informing that there was an error in pricing the transfer on the GetTransfer Team's side. As a result contract concluded in an error to the substantive terms, is void. Therefore, please kindly arrange for the refund of £77.113 (i.e. 85 euros) to either:
-against the card used for payment, or
-via transfer to my bank account:

Please kindly be advised that I am not interested in the voucher for future services nor that there is a basis for GetTransfer to hold on to the money paid in an error as to the substantive terms (i.e. price) of the services offered, such error being made at the GetTransfer's side and not customer's side. The options stated on your website give the possibility of the payment to be transferred to GetTransfer's account only and that is not an option I am interested in as a customer who was erroneously misled by Get Transfer into booking the transfer that then turned out to be priced significantly higher.

I will look forward to hearing from you and for actionning my request at your earliest convenience.

Kind regards

Was this review helpful? 3 0