Awful company & completely unreliable

★★☆☆☆
2.5 / 5
36.6% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

478Horton's review of Get Transfer - www.gettransfer.com

★☆☆☆☆

“Awful company and completely unreliable”

Written on: 14/10/2019 by 478Horton (1 review written)

DO NOT USE. I booked on gettransfer.com for a pickup to the airport in a remote part of Italy. My pregnant wife and I showed up in the spot we were expecting to get picked up. Nobody shows up, we're frantically calling them and they reach out to say the driver can't make it. Mind you this is after the pickup time and now we're stressing about missing our flight. The lovely customer service rep says sorry we can't help you arrange for new transportation even though the original one never showed up. Great customer service. We receive an email over 2 hours after our scheduled pickup time from the driver saying he can't pick us up. Turns out that we already knew that because we were still standing there, in the rain, in the same spot and already missed our flight.

Gettransfer refused to help us and had no backup plan in case of accidents/emergencies. They didn't even notify us in a timely fashion when we could have made other arrangements.

We ended up paying out of pocket for a flight the next day, paid for a taxi to a hotel near the airport, paid for a hotel stay, all the while completely stressed out.

When we submitted evidence so we can recoup our costs, they only refunded the original booking, leaving us short about ~$1,400. In the end, they said, "The Company [gettransfer] shall not be liable for any damages, liability or losses arising out of the User’s (me) use of or reliance on the Service." Basically, we aren't responsible for the service we provide. Think of any other "platform" company and try to imagine that same response from amazon, uber, lyft or airbnb. We will be pursuing legal action against them.

  • Naples

    Airport

  • Punctuality

  • Easy to find

  • Car

    Type of vehicle

  • Comfort of journey

  • Customer Service

  • Value For Money

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