Easy Private Taxi Reviews - easyprivatetaxi.com

4.8 / 5
96% of users recommend this
  • Punctuality

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  • Comfort of journey

  • Customer Service

  • Value For Money

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Easy Private Taxi - easyprivatetaxi.com

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“Late and wrong car ”

Written on: 07/06/2019

We arrived to Naples this week on our honeymoon and I planned everything perfectly for our trip. Including a Mercedes EClass to pick us up from the airport and drop us to Sorrento. After arriving no one was there to pick us up. I had to try get in contact with them and every phone call resulted in them saying the driver will be there in 5 mins and he was parking, we waited in the airport for an hour and finally the driver arrived after 1.00pm an hour and a half after we had booked. We were… Read Full Review

Easyprivatetaxi's Comment

Written on: 14/06/2019

I apologize on behalf of everyone at Easy Private Taxi. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

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“Transfer Never Arrived”

Written on: 20/07/2017 by 2017ChrisH (1 review written)

Our transfer from a hotel in Sorrento to Naples never arrived and after 1 hour of avoided calls we had to resort to a taxi which cost us €240. When we e-mailed Easy Private Taxi their response was that it wasn't their fault, they used another provider, here's there e-mail address, contact them yourself. They washed their hands of any responsibility and have not helped in trying to recuperate lost money. I will never use them again because they have not helped at all. They are cheap for a… Read Full Review

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“Terrible service do not use”

Written on: 10/08/2015 by ghFowler441 (1 review written)

What a horrible start to my holiday, booked a private transfer with them in an e class merc. When I get to airport was told I had to share with another couple in a old van! I complained and they said if I didn't pay full price they'd leave me in Naples at 11pm Do not book with them … Read Full Review

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