Disappointed with the service

CoachHire4U - www.coachhire4u.com
★★★★☆
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From 28 reviews
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  • Punctuality

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  • Comfort of journey

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Guest's review of CoachHire4U - www.coachhire4u.com

“Disappointed with the service”

★★☆☆☆

written by on 14/12/2016

We hired the coach for a wedding party to Coventry and back to London. Firstly, the coach did arrive on time and leave on time.

However, the coach had a strong smell of urine which made passengers sick on the way to the venue. Several passengers refused to return on it, and we had to rotate passengers from cars which were driving back to London.

I called to complain, only to be told that apparently it's normal for coaches to smell of urine, even though I've travelled on coaches pretty frequently and I have never experienced such smell before!

As I was told this is expected and normal, there was no redress for the situation except for a potential discount the next time I booked...which isn't very useful as it won't be happening anyway!

  • Punctuality

  • Easy to find

  • Coach

    Type of vehicle

  • Comfort of journey

  • Customer Service

  • Value For Money

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