Terrible experience

City Airport Taxis - www.city-airport-taxis.com
96.0% of users recommend this
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HodaM's review of City Airport Taxis - www.city-airport-taxis.com

“Terrible experience”


written by HodaM on 06/01/2023

Terrible experience with this company. I made an airport transfer reservation the day before travel. They “claimed” to send me an email which I never received, but no one bothered to try calling me, thus I had no contact information. When I arrived at the airport no one was there. We looked and looked, nothing. Finally we ended up having to take other transport home, and on the way back I finally got a text message saying the driver was waiting! I told them I had left half an hour ago and to cancel. City Airport Taxis refused to believe me — they kept asking to see proof that I tried to contact them, insisting that they sent an email, and saying it was my responsibility to contact the driver (even though I had no one to contact!) The 3rd email was particularly rude:

The supplier did not agree to the refund as the service was made available to you, the message was delivered to you as the evidence shows and you did not open it, but that is, of course, your responsibility to open it and check the details you have inserted and everything you need for your transfer.

You agreed to the terms and conditions and everything was arranged as per the booked details. The flight was monitored for delays, the driver was sent accordingly when the flight arrived, contacted you around 20 minutes after the flight arrived but you had already left without calling them and it is your responsibility to call the supplier if you cannot locate the driver, before getting another transport.

We apologize but everything was arranged accordingly and the supplier does not agree to a refund.

Basically accused me of lying instead of admitting that they should have just called me earlier. I’m extremely upset and will never use this service again.

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