British Airport Transfer - www.british-airport-transfer.com

They left my 86 year old Mother at Stanstead Airport. The Information desk put over the loud speaker in the Airport three announcements , to no avail, they left and said she was a no show, she was in a wheelchair at the semi circle, there was no sign with her name on it, the staff at the airport were shocked as I was sitting in France. They have refused to refund the money, they text her for confirmation but did not text her, to say they were waiting for her, amazing don't you think!!!!!!!!!!!!!!!!!!!!!!!!!

Booked Luton to Staines area 3 persons £65

Booked on line. Only snag reply booking confirmation went to "spam"

We got slightly earlier flight than booked , pickup details changed at no cost by charming and very helpful lady on general number .

Driver called to confirm he was there on arrival . Helped with baggage .

50 min drive .

Absolutely no issues at all .

We are both travel industry employees and have used transfer services before , these guys seemed very professional.

You would think that for the price paid to British Airport Transfers, this service would be more reliable, yet both times that my wife and I have used this service, (separately), they have been 20 to 30 minutes late. This week, when I called from Terminal 1 to establish the whereabouts of the driver, he insisted he was where he should be, waving for me. This was not true, as he then came walking in to the terminal, still on the phone with dispatch, 20 minutes late. He then proceeded to tell me he had been working since 4am (it was now midnight), which instilled little faith in me to say the least. (Furthermore, when I reported this to the company, they said he had only been working since 14:30 and that I misunderstood...perhaps that's true in terms of working for this particular company, but he told me repeatedly "4am". I stayed awake for the next 2 hours with my eyes on the road, and on him.)

The driver was unfamiliar with the drop-off point, even though it was the only bus stop at the University of Bath, and ended up dropping me at a bike storage facility, saying that it was the bus stop. He then milled about attempting to get a tip from, even after all the other nonsense that had happened prior to this. When I did not offer a tip, he got a water bottle out of his car and washed his face in front of me to show me just how tired he was, and just how awful I was for not tipping him.

Needless to say, neither I, nor my colleagues will patronize this service again, and I would highly recommend that others follow suit.

i used this service many times, they are very reliable.......