Terminal Parking - www.terminalparking.co.uk

Marked paintwork.

On dropping car off at Heathrow terminal 5 no problems. On return the car was filthy, mud on carpets dirty scuff marks on the door panel. On returning home had the car washed and discovered the paint work was marked all over with what looked like water marks that would not wash off. Phoned customer services who asked for photo's. Dually sent and as you might expect no reply. So unless you want a £150 valeting bill to polish the marks out don't touch this company with a barge pole .

Excellent service, professional, polite and efficient. Wouldn't hesitate to use again

An excellent service all round. Drop off was quick and efficient as was pickup. No hesitation in using again.

Absolutely faultless from start to finish. Extremely competitive and the staff were exceptional from the time of booking until landing back at Heathrow. Will recommend to everyone I know and will definitely be using Park and Go for future trips.

I am absolutely disgusted with the service I have received from Terminals Parking. Not only did my car come back filthy and covered in mud, but it had a huge dent in it!! After trying for a week to get through to ANYONE that can help, I'm getting nowhere! No one will even give me the name of the owner of the company. I'm just disgusted, and fuming!

it was amazing to use your service such a value of money and great product highly recomended.................................................................................................................................................................................................................................................... all smile.

Azul and team could not be more helpful. First of all they are friendly and punctual. Secondly they went above and beyond to help me when upon drop off I accidentally left a bag in my car that I needed to travel with. They went out of their way to help me. 5 star service at an affordable price

Absolutely terrible service.

> I parked as instructed in Meet and Greet area opposite a car with a

> driver sat in the car (at this stage I obviously didn’t know it was

> actually the driver who was supposed to pick up my car). So I

> collected my stuff, took my suitcase out of the boot and stood outside

> waiting for someone to collect my car. The driver in the car was still

> sat in. After approx. 10 minutes I decided to call the office, so I

> put my bag back in the car and got in as it is quieter to speak from

> inside. I was on the phone to the office member who was assuring me

> that driver is at the airport when eventually driver from the car

> opposite decided to get out and say that its him actually picking up

> my car and he had told me to get my stuff out before.

>

> Firstly, even if he did say something, I didn’t hear. Secondly what

> sort of manner is it to speak to customer from the car opposite the

> alley? I therefore made a comment to him that he should have gotten

> out to speak to me. At this stage he went mad and said: “what did you

> say to my office? I’m calling my office to find out what trouble you put me in”

>

> I told him I have no time to waste and if I miss my flight he will

> then be in trouble. He said to me ok then: “I’m not taking your car

> then”. I cannot tell you how rude he was at the time as well. And

> let’s face it at this stage I lost my patience as well. I rang the

> office, I was told some really not understandable story about driver

> not having a ticket and this is the only reason he wouldn’t take my car and bla, bla, bla.

>

>

>

> In the end the driver collected my car in a very rude way and said to me:

> “learn some discipline lady”. I am absolutely out of words for that. How

> can they employ this type of person I have no clue but thank to him I will never ever use their facility again .

I emailed the office with complaint straight after I got to the airport, still awaiting their reply after over 3 weeks!

>

>

>

> Let me also add at this point that we regularly use Terminal Parking

> in Heathrow Airport and the service there is absolutely fantastic.

>

On receiving our car back the driver was very pushy for us to sign for the return of our vehicle, we refused to sign until we inspected the vehicle although we had been travelling for virtually 22hrs..

Upon inspected the car the drivers sill and rear wheel had been damaged, it looked as though the car had hit a kerb and dragged the sill over the kerb and then hit the wheel, their driver basically stated that if we didn't sign for the car he would take it back to the compound, obviously we would have called the police immediately as he would effectively have been taking our car.. His next resounding comment was "it's not my responsibility"

We are now faced with a bill in excess of £600 and it is virtually impossible to get hold of anybody at Terminal parking... The will ignore your calls not call you back and state they need to inspect there CCTV.

Unfortunately most of the posts I've read are from people who end up giving up and this is why these companies keep getting away with it.. There terms and conditions are absolutely absurd and very unreasonable but I urg everybody to keep going with it as I intend to go to any length to get my money back..

They needs to be more legislation and protection for consumers against these dishonourable people who most of us instrust our second most expensive asset with just for them to destroy and then lye about it..

IF THINK IM GOING AWAY THEY ARE MISTAKEN!

If I could give this company a zero rating, I would but unfortunately a zero option is not available.

We used this company whilst on holiday for two weeks in February. The only reason our review didn't go on here earlier, is due to the companies empty promises to sort the issue out.

The company damaged our vehicle whilst with them and yet despite a time a dated photograph taken whilst in the presence of one of their employees and them accepting liability, they continue to refuse to provide us with their insurance details to enable us to make a claim.

Although the company have accepted liability for the damage caused to our vehicle they will only repair our vehicle at their bodyshop at Heathrow. Given that we live in Lincolnshire, this is not an option for us as we would need to take time off from work to facilitate this, which would be at our expense too. Further to this, we have no idea whether this is an approved bodyshop or a man with a can of spray paint. Given their attitude and lack of engagement for long periods of time, I'm not sure that leaving our vehicle with them a second time would be something we'd even consider.

If you think when leaving your vehicle here that it will be securely monitored by CCTV, then you would be mistaken. There is no CCTV that covers your vehicle and this was confirmed to us in an email from the company stating the incident wasn't captured.

So what this means to you is that without the company providing their insurance details or the name of the person responsible for causing the damage, you will have to pay the excess and claim against your own insurance.

Clearly this company has a lot to learn in both customer service and the legalities of what it is offering.

Use at your own peril. If you don't mind picking up the cost of whatever damage they cause to your vehicle.

Our next stop is court.