Parking4cruises Southampton Reviews

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“Abysmal Communication ”


written by exchefdiner7311 on 12/05/2023

Abysmal communication. I needed to amend my booking, which is a facility on their website. I tried this via three different browsers and it wouldn't work. I emailed them, I phoned them on the landline number, and on the mobile contact number on the website. All no replies. I tried the contact number given for the day of parking and return from holiday. This came back as number unobtainable! I left messages on the voicemail and sent messagesthrough the website. Again nobody got back to me. I was now worried that they had actually gone out of business, so began looking at reviews and social media. Other customers having exactly the same problems, plus customers getting parking tickets whilst they were on holiday, and Parking4Cruises denying receiving cancellations and refusing to refund. I therefore cancelled and confirmed my cancellation through PayPal so that they could not deny receiving my cancellation. True to form and other reviews, they contacted me before my holiday denying receiving my cancellation. I pointed out that their FAQs do not require any minimum notice of cancellation. Therefore despite denying receiving my original email and confirmation via PayPal, they are now aware of my cancellation! They agreed to refund, but I am still waiting.

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