Heathrow, iPark Airport Parking

These are money taking company.. Bunch of idiots, no help, wherever possible they will try to get your money. Cancelled the booking because being late even after calling half hour before arriving, not even called when cancelling the booking. No refund was given and supporting their statements as everybody else is doing the same thing. I would not go near them at all.

I foolishly looked at the reviews the clue is in the title. Over 1500 reviews and was over 4.5 out of 5 stars.

Well my experience when it came to dropping of the vehicle was very good, the time keeping was as the instructions. The issue was when it came to collecting the car.

I rang and was told 20-25 minutes for the car to arrive on a Sunday evening at 9.45pm. The person told me, I had missed my slot because the flight was 15 minutes late. I did not buy it, but I accepted it. 25 minutes later, I call back and now the same guys says he is probably stuck in traffic. I explain there is no traffic on a Sunday evening, if you are going to make an excuse make a good one. He says he will ring the driver, but he is on the way to you. The guy has the cheek to say some people wait 40-45 minutes, I replied, then they are foolish for using the service.

10 minutes later I phone back again, and ask for an update. The guy says 5 minutes, so I ask where the base is, how far are you from terminal 2? At this point the driver says "I am busy, phone in the morning or e-mail, I don't have time to answer all your questions"

A further 10 minutes passes my a car arrives, an embarrassed looking man gets out, I don't rant or rage, I asked him where the traffic jam was?, the driver says "there was no traffic jam". I then ask how may is the base from terminal 2 and the driver replies "about 1 mile away", then he continues to say "i'm sorry I was only given the keys 5 minutes ago" The driver continues to confirm they are very busy.

These people are about taking the money and not providing the service. Please avoid.

It is truly unfair to even award these guys 1* - some of the worst customer service I have ever known, and the final straw was turning up at the airport last week to find the valet service contracted by them had gone out of business, and that I had to pay £200 for someone else to park the car. Of course I never received a refund for the original booking because they never replied to my emails, and when I rang them they didn't even know how to search an email inbox for my email address to find the emails I sent.

I am not saying iPark or its representatives took any money, but we left the car with them and when we came back from holiday it was missing. It was only a tiny amount (approx £7-10) which we used for ticket machines. But the tiny amount was kind of the point - who would nick such a small amount, really? Meanwhile, after a number of emails and a phone call over the past three months, I have decided to write a review and let others know the quality of customer service (non existent) and concern for my problem (none existent) and the **alleged** risk of leaving valuables of any kind in the car.

We left our car at Terminal 5 and when we returned it had an enormous dent on the front passenger side. It had been parked to hide the damage to the vehicle. They have refused to pay the damage circa £2000 and we would never use them again. A totally rogue outfit.

I made a booking in error and despite it being a non-flexible product they refunded me in full. I thought this was impressive and would therefore consider using them in the future.

We parked our car for our holiday and the only thing good about iparks on this parking experience was that did not keep us waiting. But on our return after a very tiring long haul flight we signed the return car documents with out a very good check. so we did not notice until we had been the car for short time that there was terrible smell of stale cigarette smoke. We check the car propally the next morning an found that not only did the car reek of stale smoke but the ashtray was also missing. I reported this to Iparks who said they would rectify this by having the car valeted and replace the ashtray, also they offered me a discount if and when I used them sgain (some hopes) after many phone call an emails nothing happened. So now sold the car. I would suggest that you think twice before using the Iparks parking service.

Yes they will park your car but if anything happens to it you are on your own.I left my car with them for two weeks when I collected it there was paint missing on the front wing. I noted it on the form before signing it and contacted them when I got home. Since then numerous phone calls and E Mails and no nearer a solution.Looks like I will have to go through the small claims court.

Hi

I booked their meet and greet service at Heathrow but quickly changed my mind and cancelled it online with in a few hours of booking. However they refused to refund any money even though the service was booked for a date 3 weeks in advance. They said it is a non-refundable service! Do not use this company! I have found out the hard way!

Booked 2 weeks before holiday. I rang them to confirm 40 mins before arrival at Heathrow. I was surprised not to see their driver and rang them 15 times to chase where was he, each time being told "alright lady we'll be there in 5 mins, just stop hassling us". 1 hr 10 mins later the driver arrived and took my car - I went straight to departures but my flight had just closed. I chased my holiday co. to get refund and Ipark as there were no more flights that day. All I could do on day was ask them to deliver my car back to Heathrow so I could drive home.

I chased the money by about 25 phone calls over 2 months and 20 emails, staff were laughing at me on the phone.

I lost whole holiday sum of £825 - apparently if I took them to court they wouldn't even have to turn up...