Gatwick, Diamond Parking Review

★★☆☆☆
2.0
28.0% of users recommend this
  • Ease of booking

  • Security

  • Value For Money

VicNewberry's review of Gatwick, Diamond Parking

“Simply dreadful service Totally Non Smoking...”

★☆☆☆☆

written by VicNewberry on 10/06/2013

Simply dreadful service

Totally Non Smoking Vehicle.

On return from holiday;

Cigarette Ash found around driver's seat
and
A Burnt Wooden Matchstick in driver's footwell.

Both wing mirrors damaged.

Shows utter carelessness, disrepect and disregard for another's property

The issue has been brought to the attention Diamond Parking by phone and email but no reply has been received.

There are no contact details for any person in authority with whom an official complaint could be lodged.

  • Ease of booking

  • Security

  • Value For Money

Diamondadmin's Response to VicNewberry's Review

Written on: 28/11/2013

Dear Sir or Madam,

I am very sorry to hear of your experience with Diamond Parking Services.

Diamond is under the new management of Help-me-Park which will now perform all parking operations for Diamond clients.

Unfortunately we cannot accept any responsibility for previous poor service or claims for damages.

All future bookings will receive the highest levels of customer care and service. Help-me-Park is a Gatwick Airport APPROVED MEET AND GREET OPERATOR, holds the PARKMARK award on all operational car parks and is a member of the BUY WITH CONFIDENCE scheme operated by the local TRADING STANDARDS office.

Kind Regards
Sean McCarthy
Director
Help-me-park.co.uk

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Vicnewberry's reply to Diamondadmin's Comment

Written on: 28/11/2013

Thank you for your message and comments.

Clearly my complaint is not with any transient jobsworth management team that may be in place at any one time. I want to address my complaint to the Company Chief Executive.


Therefore in response to your comment and in accordance with the legal rules governing such issues I require you forthwith to provide me with the full contact details of the Company in question and name and postal address of the Chief Executive of Diamond Parking so that I can fllow up my complaint.

I'm sure you realise that failure or refusal to provide this legitimately required information may leave you open to prosection.

In the meantime I will be contacting the relevant Trading Standards Department.

Vic Newberry

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Diamondadmin's reply to Vicnewberry's Comment

Written on: 29/11/2013

Hi,

Please contact me and I will supply you with a copy of the details you require.

Regards
Sean McCarthy

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Vicnewberry's reply to Diamondadmin's Comment

Written on: 29/11/2013

Thank you for your swift reply.

The details can be sent to my email address

[email protected].


Vic Newberry

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