Enigma Parking Ltd Reviews

Click here if this is your business
★☆☆☆☆
1.0 / 5
0% of users recommend this
Click here if this is your business
  • Ease of booking

  • Security

  • Value For Money

? Ask our helpful community of experts about this product or company
Enigma Parking Ltd - Ask a question now

Media Gallery for Enigma Parking Ltd

Enigma Parking Ltd

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“ENIGMA AIRPORT PARKING LTD are the worst company I...”

Written on: 27/06/2022 by dansye91 (1 review written)

ENIGMA AIRPORT PARKING LTD are the worst company I have ever had to deal with, it's rare I can be sure that a company is definitely cheating it's customers but I know this to be the case with them. I have received a parking charge notice which they have acquired by parking the car on a residential street which confirms my suspicion they were using my car for personal use. When I got the car back they were 3 hours late, my tire on the driver's side was next to flat and my fuel tank was running… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid at all cost”

Written on: 25/06/2022 by 1949Kinney (1 review written)

They lost our car and admitted it wasnt park in the parking lot. They then wanted us to pay 15pounds early pick up fee despite informing them as the instructions. They literally said that they didnt care about the contract. We contacted the police us we didn't know how are vehicle was used during our absence or where it was parked. Caused so much stressed by refusing to release the car despite we paid us paying in advance… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DO NOT USE them, they are useless, we booked two cars...”

Written on: 11/06/2022 by Gunnar15 (1 review written)

DO NOT USE them, they are useless, we booked two cars for three weeks parking and it was far from smooth , kept us waiting on departure and actually split the cars up on arrival and that caused us issues as my daughter was driving one of the cars and far from confidant, and the other car omg where was the driver , no keys no one to talk to finally I get a call the keys weee left on the tyre , absolutely unacceptable this is an expensive Audi , cost of short stay obviously increased, and when… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Diabolical”

Written on: 04/06/2022 by adyrayner (1 review written)

Yeah I'm happy to join a group to take action however compared to some reviews,I've got off lightly. Puncture,money taken from ashtray,upholstery kit taken,contents of boot turned upside down,phone cradle bust,supermarket recepit in ashtray dated 2 days before my return… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid at all costs”

Written on: 31/05/2022 by Micaelak382 (1 review written)

We used this company whilst away for a week, travelling from Heathrow. We handed over the car (driver was late) in person. On arriving back to the UK, the driver left the car on a different floor to the pick up floor, with the keys on the tyre (we only found out by calling them). We then discovered why. There was no car park ticket and we were then met by the car park managers who explained that the car had been driven over the barriers to exit the car park the day after our hand over. We have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“AVOID AT ALL COST”

Written on: 30/05/2022 by JeremyStopher (1 review written)

They turned up 25 minutes late to take the car from me at T3 level 4 and I had to wait 2 hours for them to drop the car off on my return. I made over 18 calls to them (some they ignored) when trying to get my car back, each time they had various excuses and kept telling me to keep patient, it will be there soon. When they did eventually get it back to the car park they left it on level 3 with the keys on the wheel, the driver obviously didn't want to speak to me. At one point I told them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Do not use at any cost!”

Written on: 27/05/2022 by Robertsdw63 (1 review written)

Please do not use these people at any cost - !! They parked our car in places where we have now received four parking fines, driving in a BUS LANE PCN's and parking in two hotels where they were not allowed to park… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Do not use ”

Written on: 20/05/2022 by McKenzieov131 (1 review written)

Used this company to park our car were late picking up our car when we got back off holiday , they told me it would be 20 mins 2 hours late it turned up , my daughter’s car was used as a taxi round London they had done over 100 miles and used half a tank of diesel also the kids car seats were took out and put in the boot , also they left our cars on a different level my daughters car had been dumped with the keys in it to frightened to face us , disgusting behaviour so don’t use these… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dchconstruction's Comment

Written on: 27/05/2022

Sorry to dash your hopes but we had the same and have now received four parking fines and two PCN's for driving in a bus lane and parking in residents parking areas - all from Hillingdon London Borough - have complained but not even a response received !!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“I could go on and on about how terrible their service...”

Written on: 19/05/2022

I could go on and on about how terrible their service is but to summarise: - I waited over an hour and a half (not the promised 30 mins) for my car to be returned to the wrong place (Terminal 5 Departures rather than Level 4 row R/S) and that was after at least 8 phone calls which started courteously and ended with lies and the phone being hung up. - Having finally got the car back I discovered a set of old and oily jump leads in the boot along with lots of paper rubbish and old drinks… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Well where do I start with Enigma meet and greet...”

Written on: 18/05/2022 by Worseservice1 (1 review written)

Well where do I start with Enigma meet and greet parking Heathrow the description of an Enigma in the dictionary is: An enigma is someone or something that’s puzzling, mysterious, or difficult to make sense of. Well that sum’s up this Enigma meet/greet completely:PUZZLING, MYSTERIOUS, DIFFICULT TO MAKE SENSE OFF. I found myself in the unfortunate situation of booking my meet and greet parking with Enigma at Heathrow I booked through Ezybook although they were just the booking agent and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 18/05/2022 by Yadielj369 (1 review written)

Waited 2.5 hours for the car to be returned to Heathrow, repeatedly fobbed off by rude staff,they said the car had a flat battery, then that the wrong car had been sent. I called Heathrow Police, who contacted them. I then had a call from the manager promising me it was on it's way, and that he would refund my parking fee, and also give me £300 extra.. The car was eventually returned, and it seems I was lucky, having read the other reviews, as it was in good condition and no petrol… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“AVOID !”

Written on: 18/05/2022 by EricRollins (1 review written)

On arrival at Terminal 5, I called the number after collecting our bags. We landed early so I called at 7pm. In my original booking, I requested the pick up at 7:30pm. As with most other companies, they monitor the flights so expect you to call. The operator had no clue about our booking, repeated asked which car, where are you? he initially said 45 min wait for the car. after numerous phone calls, each time talking to a different person asking the same questions: which car, which terminal… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“PENALTY FINE FOR PARKING”

Written on: 16/05/2022 by EZYkuqys060422 (1 review written)

Please be aware! I booked with this company meet and greet at Heathrow Airport T2. The driver was late on each occasion. However worst was yet to come. I received a penalty fine for picking up at the drop off zone. At the date and time stated, I was still in the airport. So they use your car , for other drop off without paying. I have been ignored , after phone calls and emails. I have challenged with APCOA Parking, but have been unsuccessful. If I don't pay the fine will double to £80. To say… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Usb taken car smells of drugs and seat lowered”

Written on: 16/05/2022 by Eveu301 (1 review written)

Just returned few hours ago. 1- car was delivered to me late by someone who looks like came out of a crack house 2- my usb taken (will check rest of vehicle tomorrow to see what else is taken by these punks 3- car smells of drugs (I aired it for 2 hours still stinks god knows what someone did 4- passenger seat was lowered and couldn’t be put back as they broke the switch (my wife knows when someone moves her seat!! 5- having called them, he laughed saying not possible (like this guy was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Do not use this company! They use your car for...”

Written on: 13/05/2022

Do not use this company! They use your car for perosonal use and use your fuel! They dont answer the phone when you call for drop in the morning, they had me waitng 45 minutes before answering - then at the drop off location i was waitng nearly an hour for them to collect my car, other companies that were in the carpark said not to use them! on return they said it would be 15 minutes but made me wait 1 hour 45 minutes, i was being lied to everytime i called to chase them up - "be 10minutes… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid at all cost-car used whilst abroad”

Written on: 11/05/2022 by nuLindsey308 (1 review written)

I left my car with this company from April 20 to 30 Heathrow terminal 5. they were late collecting- late returning- could see everything had been moved inside the car. Drank drinks I had left for return journey and left rubbish on the floor and passenger seat in prone position. Luckily no damage to car. I was sure it had been used but had not taken pictures inside car before I left so no proof. I now have proof so interested in joining any representation against this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Darren.ward37's Comment

Written on: 14/05/2022

I got back back on the 11th may, waited over 2hrs for them to bring my car park. in the time I was out of the country, they had burned through 200miles of petrol and added nearly 100 miles on my total miles driven. but the worse park is my car stinks of WEED and as I non smoker I know its not me. something needs to be done about this company, I also have pictures to prove they are using peoples cars as a joy ride.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Qh0002's Comment

Written on: 16/05/2022

Same.

My car passenger seat lowered (switch broken so couldn’t return to normal)

Car smelt of strong drugs

Usb taken


The man behind the drama owner of enigma parking



Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 2 Comments
★☆☆☆☆

“Horrible service, Avoid”

Written on: 10/05/2022 by cwKearney417 (1 review written)

I booked the service for one week as "Park &Ride" via Ezybooking. I arrived at the park address, to find nothing at all. I called them to find out I have to go to Heathrow terminal and the car will be collected from there! On returning, I waited for about 45 minutes for the car. Here comes the SURPRISE, the mileage consumed was 250 miles!! Plus the gas tank was almost empty. Also, there was couple of scratches on the car. The driver gave me the car and vanished within few seconds. Another… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“ENIGMA PARKING - AVOID AT ALL COSTS”

Written on: 10/05/2022 by UptonBoy (1 review written)

ENIGMA PARKING via…Skylink - AVOID. ENIGMA PARKING via Wecompareairportparking.co.uk -DON'T USE THIS COMPANY, AVOID AT ALL COSTS. I have marked as one star purely because you can't award minus stars. Booked this company for a Meet & Greet at Heathrow T2. No problem dropping off but when I returned all the problems started. Car was not in designated pick up spot so called to see how long and was told "2 minutes". Waited ten minutes and called back. "He's not answering his phone" was the answer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Shockingly bad!”

Written on: 10/05/2022 by ElyseStafford54 (1 review written)

They are the worst meet and greet company I have ever used. They arrived 1 hour 20 minutes late to collect my car, making us delayed for our flight. I had two disabled people with me and the owner said I should, 'go and find another company to book with if you are not happy with the service as I have lots of bookings and lots of money coming in!'. When I called again after having waited 45 minutes already, he said if I called again then he would cancel my booking. On my return, my car was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Also striking themselves off Companies House”

Written on: 09/05/2022 by SoniaLeslie (1 review written)

Engima, wecompareairportparking.com, and Skylinkparking all in leagues with each other. On return, car took 2 Hours to get to us (we stood waiting for 2 Hours), a week later received a parking fine, and today a month later received another parking fine for the Duration of my trip! Both wecompareairportparking and Enigma have apply fto be struck off the companies house register - so these are not viable businesses! AVOID and seek legal redress if you have been tricked too… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview