Airpark Me Reviews - www.airparkme.co.uk

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★★★☆☆
3.3 / 5
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Latest Reviews

★☆☆☆☆

“DO NOT USE PRONTO PARKING OR AIRPARKME (same company)”

Written on: 22/11/2018 by Kennedi398 (1 review written)

DO NOT USE PRONTO PARKING OR AIRPARKME I left my car with them for a trip to NY. They broke into my glove compartment, stole my log book and service history, £30 in cash, a jacket, sunglasses and most amazing of all they stole my number plates. All obviously reported to the police but not surprisingly Sukinder the owner of the business is now refusing to talk to me or communicate in any way! Totally corrupt illegal company with no insurance! Avoid at all costs… Read Full Review

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★☆☆☆☆

“Absolute rubbish.”

Written on: 18/11/2017 by Rayna104 (1 review written)

Don`t touch these with a bargepole. Left me and wife with unusable car- had to call AA. Left airport 4 hours after arriving. Sent them a letter of complaint. Not the decency to reply… Read Full Review

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★☆☆☆☆

“Really Awful experience ”

Written on: 02/03/2017 by chead (1 review written)

Didn't turn up to collect my car and did not answer their phone,after paying to park and 45 minutes late,they finally phoned me to say they had a problem with the phones!call divert had not been turned on.Really stressful start to my holiday.On returning they took 40 minutes to bring my car back and it was filthy,when I booked they said a full valet service was included,this was not the case with my car .Avoid this company at all costs,I used meet and greet because I thought it would be less… Read Full Review

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★☆☆☆☆

“Smashed my car”

Written on: 13/02/2017

I am absolutely appalled at this service. A simple insurance matter. My car was damaged while in the care of airpark me. Now they are telling me, that they under new management and giving me the run around. The owner is apparently unobtainable. They have caused hundreds of pounds worth of damage, I asked the chap to come and see the car before I left the airport, he said pictures will do and was very apologetic at the time. We emailed them straightaway. My second car was absolutely… Read Full Review

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★☆☆☆☆

“Kept waiting and car dirty”

Written on: 20/01/2017 by Muhammadb388 (1 review written)

I have used AirParkMe about 6 times. I have always been kept waiting but not excessively. Last Friday I waited 70 minutes and was given a variety of weak excuses. It would have been quicker to walk to the Long Term Car Park. And when the car arrived it was obvious that it had been driven through a very muddy area as it was really bad both sides, the back and all four wheels and I had paid them to clean it! I have tried complaining but clearly they don't want to reply to any complaints. I work… Read Full Review

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★☆☆☆☆

“Horrible Experience”

Written on: 19/01/2017 by Ria2212 (1 review written)

Just wanted to write and let others know that this company has very poor customer service. We arrived at Heathrow at 0700 in the morning, called at 0735 as requested once we had our bags and were through customs for our car to be delivered, and did not get our car until 1200! Our car was not even delivered to us, we were called and told it had a flat tire and was parked at a petrol station, but not the car's exact location. The company kept promising to send a driver to take us to our car, but… Read Full Review

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★★★★★

“First time good experience”

Written on: 18/01/2017 by Clayax24 (1 review written)

I recently used airpark me during the christmas holidays. Dropping the car off was brilliant and the driver was already there waiting. Upon arrival at T5 I phone the office saying I was in the car park and was told driver will in 12 minutes which they were. I should of called once I got my bags. All in all it was a good service and wasnt made waiting around… Read Full Review

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★★★★☆

“I've been using this meet and greetings for a long time”

Written on: 16/01/2017 by AddisonBates305 (1 review written)

As you can see from my title I've been using this services for about 3 years they are always on time to collect my can and always washed (Not washed good every time but they still try) I will always use this company… Read Full Review

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★☆☆☆☆

“Airpark Me extended my holiday for free, not in a good way”

Written on: 12/01/2017 by Solomonx472 (1 review written)

Booked Airpark Me for meet and greet including car wash. Arrived at 7:20 am at heathrow. Called Airpark Me at 7:50 after collecting bags from T3. Was told car would be with me in 20 minutes. Following numerous calls where I was lied to repeatedly (excuses started as driver on way, lost tge driver, car blocked by illegally parked car, ended admitting they had lost the keys) eventually convinced them to get us a taxi home at 3pm, which they then forgot to pay (£90) for and told us we would… Read Full Review

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★☆☆☆☆

“3 hour wait for car”

Written on: 12/01/2017 by jenbarnes89 (1 review written)

Absolutely awful service. 3 hour wait to get car. Returned unwashed. Lied to and fobbed off. After 26hours travelling with two small children. AVOID. Heathrow terminal 2 3rd Jan 2017… Read Full Review

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★☆☆☆☆

“7 hour wait and still no car with Airpark Me”

Written on: 09/01/2017 by Tyj239 (1 review written)

Drop off at T3 heathrow fine. Pick up dreadful. Waited 7 hours with various lies given as reasons for car not being there. Initially the driver was on his way, then he had gone missing, then it was that the car was blocked in by an illegally parked car, then it was that it was behind other cars an stuck. After 4 hours we were told the keys were misplaced (but definitely not lost). We had to instigate practically every phone converstion despite each time being told someone would call back. Many… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 06/01/2017 by 267Goode (1 review written)

Airparkme was recommended to us by someone who had used them twice before. We checked our car in early morning and everything went brilliantly. However on our return we phoned up and we're told to wait for a call. We had to keep on phoning them. We were told that they didnt know where the car was. Then they knew where it was but the driver had gone missing with the keys in his pocket. Eventually after an hour and a half we said that if it wasn't returned immediately would phone the police and… Read Full Review

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★☆☆☆☆

“Just awful!”

Written on: 06/01/2017 by crBoyd404 (1 review written)

Outbound journey, waited 35 minutes for them to collect the car. Told to call when you get off plane, 1hr 15mins we waited for them to drop car back. It was supposed to have been washed but wasn't! Pay a bit more and get a more reliable service… Read Full Review

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★☆☆☆☆

“2 hours wait time to get the car.”

Written on: 05/01/2017 by aninhaft (1 review written)

My mother and I waited 1 hour and 50 minutes for the car to be returned to us. I would call their dispatch and would be told the car would be with me within 20 minutes and the driver would call me. After 1 hour I got impatient and started calling every 5 to 10 minutes and was given the same answer: the driver is walking towards your vehicle right now so he'll call you in 5 to 10 minutes. I gave up and said I'd take a taxi to the location and asked for their address. It was my mother's birthday… Read Full Review

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★☆☆☆☆

“Worst company by long shot”

Written on: 04/01/2017 by Ogdenjy337 (1 review written)

Arrival at terminal 3 outbound journey fine, on our return phone number to be told a car was blocking there car park would be about twenty minutes. After 30 mins told to go to level 3 of car park three car would be with us shortly after 4 phone calls and despite the promise of them returning our calls which never happened 55 mins later the car appeared! It didn't stop there we had paid for car to be washed inside and out, well the clearly hadn't driver gave keys and ran off before we could… Read Full Review

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★★☆☆☆

“waiting times goo ”

Written on: 28/12/2016 by ArianaCraig233 (1 review written)

Good service for our outbound journey, appalling service on our return. Kept stood waiting in the car park for 45 minutes, several phone calls made with a response of driver will be 5 minutes. Guy next to us heard me on the phone and said that he'd been waiting 45 minutes up to press. If I'd have made their driver wait I would have had a charge. Next time I will just shuttle bus it I think… Read Full Review

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★★★★★

“Quick Polite Affordable”

Written on: 25/09/2016

Both outbound and inbound service excellent. Polite drivers who helped load cases onto trolley or into car. A phone call to check on progress of our journey. Arrived to pick up and deliver car on time. The car was returned sparkling clean. Excellent service at competitive price. Have recommended to family and friends… Read Full Review

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★☆☆☆☆

“They damage your car and then don't respond to your calls”

Written on: 08/08/2016 by DRGAJ (1 review written)

They damaged my car while it was in their care. Despite 3 e-mails and 3 phone calls the only response I get is that 'the girl isn't here and I will leave a note for her' The person I spoke to on my last call didn't even oblige me with the name of his manager or someone in authority that I could speak to. They are a shambles and hence I will never use them again; even if I get my car repaired!… Read Full Review

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Johnbg50's Response to DRGAJ's Review

Written on: 08/09/2016

We had the same experience on returning from Canada.
The driver helpfully loaded the car but then said we had 6mins until the ticket runs out. We had no opportunity to check the car over. Since the incident they are now saying that they are under new management and that as we didn't check the car they are not at fault.

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★☆☆☆☆

“Don't use Airparkme meet and Greet at Heathrow”

Written on: 31/07/2016 by DevynHale (1 review written)

Don't use this company or if you do book make sure you get a copy, or take a photo, of the signed diagram of any damage on the car? our car was returned with a nasty dent and the wing mirror damaged. My husband and the driver had checked the car on arrival and my husband had signed with the diagram of the car showing no damage. On return someone had added damage to the diagram, stupidly for them they had added it on the right side of the car when in fact the damage was on the left. So now we… Read Full Review

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Walkthetrack's Comment

Written on: 06/08/2016

Not sure how this review got under Devyn's name as it is in fact mine! I'm still fighting this as it's impossible to get them to admit responsibility and yet it so obviously is their fault.

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★☆☆☆☆

“AVOID! AVOID! AVOID!”

Written on: 31/05/2016 by LandinRossiItalian (1 review written)

How would you feel if you give your car to a valet twice and the first time it comes back with scratches on the passenger window and the second time with a flat tire? You would be pretty upset. On top of that they're accusing me of giving the car to them already with these issues. How can that be when the car is checked twice at handover and both times nothing is noted down? I can only warn anybody...don't give your car to this valet service and if you do read their Ts & Cs...it says that… Read Full Review

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