Diabolical customer service

2.5 / 5
42% of users recommend this
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Guest's review of Virgin Atlantic Airways


“Diabolical customer service”

Written on: 11/03/2022

I wish I could give them zero stars, you cannot Email them, their bot is useless and I have now spent over 6 hours on hold on four separate calls! To add insult to injury if they don’t answer your call in two hours they cut you off! Your call isn’t important to them and I find it incredible that they can boast on their website and recorded message that it will probably take up to 3 hours to answer your call! Customer service is non existent, they should be ashamed!

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