United Airlines Review

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Guest's review of United Airlines

★☆☆☆☆

UNITED AIRLINES SET TO MAKE A FORTUNE ON THE BACK OF...”

Written on: 28/04/2020

UNITED AIRLINES SET TO MAKE A FORTUNE ON THE BACK OF COVID-19 VIRUS.
Booked two return tickets Heathrow to New York with United Airlines travelling 16th-21st April through Expedia. On the 18th March flight times were advanced by 3 hours now departing at 12:00hrs not the 09:00hrs times. The return flight delayed by 2 hours. On 16th March UK Foreign Office directive was 'against all but essential travel to the US'. Also, on 16th March, US Homeland Security suspended, UK citizens travelling from the UK, entry into the US (If arriving would be quarantined 14days)! On the 31st March both flights were cancelled by United Airlines via Expedia. I have now written numerous emails to United Airlines and have only received standard replies. Hiding behind the small print - T&C's state that if United Airlines cancel a flight a refund is in order unless another flight is available with 6 hours of the cancelled departure time (inc non refundable tickets)!! I wrote to the CEO, only to receive a 'phone call from Customer Services telling me that a flight left Heathrow at 10:00hrs on the 16th April and we should have been on it ?? THIS FLIGHT BEING WITHIN THE 6 HOURS!! The very day the UK and US restrictions were introduced. I and Expedia knew nothing about this flight?? I had NO tickets for this flight, no seats booked and no hold baggage paid for! I am horrified that United Airlines, given all the above restrictions on travel, could expect anybody to fly! It could have been a death sentence!! United Airlines has no integrity, is unethical, unrealistic, downright stupid, devoid of Customer Service and just a money grabbing outfit all for the sake of 2 tickets!! I was offered vouchers which were NOT acceptable, and in any event, after all of the hassle, I would not set foot on a United Airlines aircraft, even if they offered me a Round the World 1st Class ticket!! Note both American Airlines and Delta have refunded, non-refundable tickets!

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