A firm with no humanity or moral integrity

★★★☆☆
2.6 / 5
47% of users recommend this
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

EmmaleeLawrence's review of Ryanair - www.ryanair.com

★☆☆☆☆

“A firm with no humanity or moral integrity”

Written on: 04/12/2021 by EmmaleeLawrence (1 review written)

The customer care that this company offer is non-existent. With forever changing Covid restrictions, we were not legally able to fly. We booked with every intention of flying and were already disappointed not to be flying. We even purchased insurance from them which was effectively just throwing more money away and lining the pockets of their CEO's. Ryan Air offered no flexibility in offering vouchers let alone a refund. It isn't easy to rebook in the time given as we don't have leave available and can't predict if leave will be granted so face losing all of our money or losing it in rebooking different flights along the way.
The website was difficult to manage, the ChatBot was frustrating and customer services cannot offer customer care because they are tied with restrictions. There is no moral purpose, moral value or humanity within the leadership structure of this company - it is exploitive, focused on profile only and treats it customers like cash-cows. I just hope it treats its employees better.

Report this review
Was this review helpful? 1 0