Unbelievable company to deal with

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markaylott's review of Ryanair - www.ryanair.com

★☆☆☆☆

“Unbelievable company to deal with ”

Written on: 22/10/2020 by markaylott (27 reviews written)

In this current climate , i would have thought that they would have done their best to look after customers but they have been promising me a cash refund of over £2100 for a long time now and keep lying about when , how and to who this is going to be paid .
I have over 20 conflicting e mails telling a different story every time and still no refund . Whenever i chat to them on livechat asking where it is , they start the whole refund process off again starting with offering a voucher which i do not want and never have , and then i have to get in contact with them again to state that , then they promise a cash refund and when it doesnt materialise i contact them again and they start the whole process again ,
What they are doing is clearly illegal and unethical and besides that , this money is split between 12 people who will never use them again . I can not understand it and am now taking this up with the CAA.

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