COVID Refunds & customer service

Click here if this is your business
★★☆☆☆
2.3 / 5
40% of users recommend this
Click here if this is your business
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Guest's review of Qantas Airways

★☆☆☆☆

“COVID Refunds & customer service”

Written on: 30/09/2022

Trying for three years to get a refund of international flights cancelled due to COVID in 2020. Muliple hours & calls and reference numbers and a promise of a refund in July 2022 and STILL no refund. Today twice had my call cut off after waiting about 20 mins each time for someone to answer. Then a promise to call me back 2.5 hours ago, and still no return call. Shocking servivce indeed.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0