COVID Refunds & customer service

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2.3 / 5
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Guest's review of Qantas Airways


“COVID Refunds & customer service”

Written on: 30/09/2022

Trying for three years to get a refund of international flights cancelled due to COVID in 2020. Muliple hours & calls and reference numbers and a promise of a refund in July 2022 and STILL no refund. Today twice had my call cut off after waiting about 20 mins each time for someone to answer. Then a promise to call me back 2.5 hours ago, and still no return call. Shocking servivce indeed.

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