I discovered Hell, & it's called Kenya Airways.

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Kenya Airways
★★☆☆☆
1.9
27.0% of users recommend this
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annahlansdown's review of Kenya Airways

“I discovered Hell, and it's called Kenya Airways.”

★☆☆☆☆

written by annahlansdown on 17/04/2012

If only I could go back in time and buy a ticket with a better airline. This airline is the worst I have ever taken. I have travelled to over 65 countries in the world and been to many places, but this really takes the cake in the rankings of terrible-ness.
Problems on the ground include:
- cancelled flights
- delayed flights
- missed connections
- inaccurate information boards
- staff that consider their only job to get rid of you by whatever means necessary - normally by telling you something that isn't true and sending you to another line. This is then followed by queuing in new said line for an hour before being told the opposite of the last thing and redirected back to the first queue. This can happen several times before you refuse to re-queue again and a manager is called. That manager will then probably make a promise to you that is also a lie.
- incompetent staff (takes 30 minutes to process each person when it should take two - this means when there is only 4 people in front of you in line it could still take 2 hours or more)


Problems in the air include:
- Being allocated a seat that didn't physically exist on the plane (I'm serious)
- There system can not cope with 2 people with the same surname on the same flight - if this happens you will find you are both allocated the same seat.
- majority of toilets in the aeroplane out of order or blocked (6 our of 8 out of order on my flight Nairobi - LHR).
- turning off the cooling system in the plane while passengers are asleep until you wake up sweating (how cheap can you be!?)
- faulty entertainment systems or none (on 4 long haul flights with them, not once did i have a system that worked)
- buttons on my armrest controlling other's peoples systems (pressed my light button, the light for a passenger in the row in front of me came on!)
- absolutely ZERO care for any problem (My screen was broken and constantly flickering, it gave me a headache quite quickly, when I asked for it to be turned off or for another seat they just shrugged their shoulders).

Problems at Nairobi airport include:
- No air conditioning
- People all lying around sweating and sleeping on the floor
- No room to get down the corridors it's so crowded
- One Kenya Airways staff member on the transit desk, if there are 30 people transitting expect to wait 3 hours for your next boarding pass.
- It's truly horrible if you get stuck there.

Sorry to go on, but there really wasn't any factor that made it pleasant. They were absolutely terrible on the ground, avoided answering anything, were late, didn't care about you, put you in seats that didn't physically exist on the plane, everything broken, terrible service, I got stuck in Nairobi for 20 hours and missed work. And I was one of the lucky ones, - others in our line had been bumped for the last 3 days.

I was hell. Please let this be a warning.

WARNING: Booking a flight to africa with KLM may result in you being placed on a Kenya Airways flight. Double check!

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