Poor customer service

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Jet2.com
★★★☆☆
2.8
49.0% of users recommend this
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

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Tatumc123's review of Jet2.com

“Poor customer service”

★★☆☆☆

written by Tatumc123 on 25/11/2023

Constant changes to booked sets, charged twice, hotel ratings are not relative, terrible issue on site with sewage issue before we arrived but no information, no assistance onsite. Images on website nothing like the hotel , must have been taken years ago .Raised complaint over 12 weeks ago still not resolved. Both cases damaged on arrival back to U.K. still not resolved. Ignore emails and letters.
Worse customer service from any holiday company.

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