Abandoned holidaymakers for the entire week

This review is about the Jet 2 reps who abandoned their holiday clients in the resort of Jandia in Fuerteventura.

We were met at the airport, handed a package giving details of day trips that could be purchased and a 24 hour UK number to contact Jet 2. There were at least eight reps at the airport but none travelled with us to the resort which is an hour and fifty minutes from the airport.

According to the notice board at the hotel there was supposed to be a rep at the hotel on a Tuesday and Wednesday morning. Wednesday is arrival day and they were all at the airport. No one turned up on the Tuesday.

One of my travel companions rang the Jet2 number on the Thursday and was told that a message would be passed to a resort rep who would call her back. That call was made three days later.

Meanwhile the Jet2 customers who had travelled to the resort of Corralejo were posting on social media how great their reps were. Corralejo is the main resort and no doubt where all the reps are based. None of them could be bothered to get into a car and drive to the remote south of the island where Jandia is. They were just not prepared to make the effort as it would take up pretty much their entire day for the return journey and the time they would be at the hotel. Popping into the hotels that were close to them in Corralejo was fine though.

On our return I sent a letter of complaint to Jet 2. The first reply was a brush off so I sent a second letter. This is an extract from the reply I received.

****************************************************************************** There are times when practical considerations mean we’re not able to send a helper to a particular area. We do have to prioritise the more popular resorts, as there will be more of our customers in these areas and more work for our helpers.

******************************************************************************

There it is in black and white. Their own admission that the guests paying to stay in the remote resorts do not warrant the same attention as the popular (and convenient) resorts.

There were other UK companies with guests at the same hotel as us and they had regular visits to the hotel from their reps. They actually cared about their customers.

There were about seven other hotels in the Jandia area used by Jet2 to accommodate their guests. If they couldn't come to our hotel then by their admission above then they abandoned the guests in the other hotels in Jandia too.

DO NOT TRAVEL TO JANDIA WITH JET 2 IF YOU WANT ANY TYPE OF CUSTOMER SERVICE.

Use one of the other companies who care about their customers.