bad customer service

Click here if this is your business
3 / 5
From 1 review
0% of users recommend this
Click here if this is your business

aeronaut1965's review of Islas Airways -


“bad customer service”

Written on: 20/03/2012 by aeronaut1965 (3 reviews written)

Islas Airways has taken up competition with Binter canarias- which is very good as there will be some reduction in airfares between the canarian islands. Well for residents of the isles they will get away with a 50% discount anyway- so a full paying customer pays his own and half the residents fare.

Most flights are short- between 30-45 minutes so inflight service is restricted to water, juice and sometimes coffee and a snack.

unfortunately this is a spanish affair only as you cant really find the flights on search engines- unless you want to use the spanish which has a quite large handling fee anyway. booking on their website is impossible.

On my flight from lanzarote to Las pakas they damaged my suitcase. Pics were taken and >>i was told to come back to the airport and deliver the damaged suitcase. Then they would send it to tenerife to be repaired and then i could go to the airport to pick it up when it returned... as if!!!! Clearly the comapnys strategy- make it difficult and let the client pay for something they have damaged.

Needless to say that I have had NO response to my complaint and I do not expect to have one either.

Islas Airways is a good alternative to Binter- if you could just be able to book online. Just cross your fingers that they will not damage your luggage.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0