Bad customer service

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1.4 / 5
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Guest's review of Insel Air


“Bad customer service”

Written on: 20/10/2014

A group of 12 of us missed our flight into curacao to continue on to bonaire from curacao. We called from mia and had to rebook our entire flights even though the return trip was just fine. We were charged again for the same flights. We recevied email confirnations. We arrived in curacao and went to the counter to check in and were told we had no reservations. Got sent to the ticket office and two hours later finally had tickets and repaid for our flights. After returning home we asked for 1/2 the cost of the new flights to be refunded ans basically told tough. Maybe with all this diuble charging they could fix their run down airline and make the sewer smell go away!

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