DON'T FLY INSEL AIR IF YOU CANNOT AFFORD SIGNIFICANT DELAYS

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★☆☆☆☆
1.4 / 5
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  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Guest's review of Insel Air

★☆☆☆☆

“DON'T FLY INSEL AIR IF YOU CANNOT AFFORD SIGNIFICANT...”

Written on: 29/02/2012

Travelling with a group of ten roundtrip on Insel from Miami to Port-au-Prince was a truly awful experience. Insel's own planes were "kind of broken" according to the gate agent and they had to charter replacement planes. Our outbound flight from Miami was a couple of hours late and our return flight to Miami was an hour late and our bags took another hour to get to the carousel. Needless to say, we missed our connecting flight and we all had to purchase last-minute one-way tickets to get home the next day from Miami. Insel accepted absolutely no responsibility and offered no help. Their non-chalant attitude indicated that this was just business as usual. Spend a little more to use American and Air France and in the long run it will be much less expensive and aggravating.

If you ignore these warnings (like I did) and fly Insel anyway (like I did), you will be sorry.

  • February 25, 2012

    Flight Date

  • Miami - Port-au-Prince - Miami

    Flight From - To

  • Economy

    Ticket class

  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Yes

    Is Food Included?

  • Quality of food

  • No

    Are Drinks Included?

  • Short Haul

    Flight Length

  • Value For Money

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Frequentflyersknowbest's Comment

Written on: 30/04/2012

Sorry you did not heed my earlier advice. Let us put Insult Air out of business. NO FLY INSEL AIR

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