AWFUL -UNDEPENDABLE -CHRONICALLY HOURS LATE -LOUSY CUST. SER

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  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Guest's review of Insel Air

★☆☆☆☆

“AWFUL -UNDEPENDABLE -CHRONICALLY HOURS LATE -LOUSY...”

Written on: 26/09/2011

Here is a truly crappy airline run by ignorant, inconsiderate, untrained, and unprofessional folks that don´t know any better. From their web site that discriminates against passengers who have no credit card to pay for the flight ( it will not allow someone else´s card to pay), to the inept call center that has provided me with not so true information , to the inferior service commencing at the check in counter, this airline starts out bad. And if you do run ionto a somewhat qualified check in agent, it is pretty certain that that will be your finest moment in the TINSEL AIR experience
Unfortunately this 5 year old reject airline is now listed with expedia.com . This airline serving the Caribbean out of the CURacao hub WAS a welcome idea for those of us living on these remote , forgotten , unwanted, or unknown Caribbean islands. Not the fact that they fly rejected Alitalia MD80s or whatever they are, not the fact that they are growing so rapidly, now serving MIA and CLT, with direct flights, but they are expanding faster than they can keep up, having to constantly postpone and reroute flights and planes. If you fly Insel you have a GREAT chance of NOT departing on time, let alone the same day, and NEVER EVER COUNT on Insel to make ANY connection with any other carrier. This is NOT my first time on Insel, and delays are chronic with them, with no explanation. I seriously do not think that it is a conspiracy against me, or that I am unlucky enough to book just the exact flights that will be cancelled EVERY time. Their cancelled flights are not the only problem. Just wait until you fly them and experience the ineptitude of their unprofessional ground staff. However, on the other hand, this is good for those people in our society that are unqualified to get a job anywhere else , Insel will provide employment for them, saving the taxpayers unemployment benefits. The following quote has been pasted directly from their notification email sent to me following an email request. The case number has been changed to protect the innocent : ´´ Your request for assistance has been received. Case # SC0000 - "Re: reservation" has been created for you. A member of our customer relations team will respond to your case within 10 business days. ´´
If you think 10 biz days is a reasonable amount of time to answer a question, perhaps you should apply to work for InselAir. If you would like you may get your own response by writing to: [email protected]
Do you still want to fly with them ?
If you book with them to save money, guess what it will cost you in collateral and extra expenses? Remember, wherever Insel flies , others do to. I just learned my lesson. Hoping you will benefit by my mistake and loss. Bon Voyage on ANY OTHER AIRLINE !!!

  • june 2011

    Flight Date

  • CURACAO to VALENCIA

    Flight From - To

  • Economy

    Ticket class

  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • No

    Is Food Included?

  • No

    Are Drinks Included?

  • Short Haul

    Flight Length

  • Value For Money

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