The worst travel experience in my life

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Guest's review of Etihad Airlines

★☆☆☆☆

“The worst travel experience in my life”

Written on: 25/03/2015

We had transit flight from moscow to colombo via abu dabi. Despite the fact the first flight arrived on time, we're were not put to the second flight with no reason explained. Next flight was in 24 hours. Etihad transfer service desk managers promised to provide visas and hotel, took nesseasary papers for visas and asked to come back in 5 hours to check if the visas are ready. After 5 hours, they said come back again after another 5 hours. Still, 40 passengers are in the airport, without visas and place to sleep. It's almost 12 hours after arrival to abu dabi.

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