Impossible to get an important issue resolved. Avoid!

2.3 / 5
35% of users recommend this
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pbagleyuk's review of BA British Airways -


“Impossible to get an important issue resolved. Avoid!”

Written on: 07/05/2022 by pbagleyuk (4 reviews written)

Booked a few weeks ago. Received an email to say that the inbound flight has been cancelled so am now left with a holiday booking with a flight out, a hotel and no way of getting home. Nobody answers the phones, you just get a message saying to call back later. I have tried 28 times now! Live chat doesn't exist, it's just a bot telling that ends up telling you to call. Manage my booking is useless and doesn't help. I travel in less than two weeks and this is a hassle I could do without. Absolute joke of a company. Will never use again and will be venting my experience on any complaint site that I can find to warn others.

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