Air Europa hates children

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Milav225's review of Air Europa

★☆☆☆☆

“Air Europa hates children”

Written on: 12/07/2022 by Milav225 (1 review written)

Air Europa = They hate families. Worst airline experience I had to make so far --> Air Europa wanted to let a three year old child sit alone on the plane!
1. the online checkin opened 48h before departure. Within 10 minutes I checked in. But I was immediately put on the waiting list/standby. This alone is not okay, because the flight was already booked months ago.
2. the lady at the hotline then told me that she can at least book me on 3 seats. However, my three-year-old (!) Daughter can not sit with her parents!
3. at the check-in counter at the airport, I was told again after long discussions that the 3-year-old child must sit alone.
4. at the gate I was again told by the staff that nothing could be done and the three-year-old girl must sit alone. Only after long discussions, a solution was then found with the boarding staff that at least one parent can sit with the child. This behavior towards children is absolutely disgusting and I have never experienced such a behavior towards families with any other airline. A three-year-old child should be supported by the airline, his fears should be taken away. In no way should a girl at this age be forced to sit alone on a flight!

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Maxfiks's Comment

Written on: 04/08/2022

Same situation. We are family of 4 (2 adults and 2 kids - 3 and 7 yo). On our way back from holidays, the check in system split all of us and assigned seats in completely different rows despite almost all the seats were available and could be purchased. Hotline didn’t help. They only suggested to sort that out at the check in desk at the airport. Given we heard about these kind of stories before about the air Europa, we simply purchased the seats so that we are seating together.

Awful company!!!

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