Bad recovery option

Click here if this is your business
★★☆☆☆
1.8 / 5
27% of users recommend this
Click here if this is your business
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Praveen135's review of Air Asia

★★☆☆☆

“Bad recovery option”

Written on: 22/10/2021 by Praveen135 (1 review written)

I booked a flight from VTZ to GOI on a particular date. That flight got cancelled due to operational issue, however they have booked the flight which is prior to the actual my reaching time. Now I have to book a hotel for day where my additional charge has to get incurred. So I asked the customer care to provide some recovery option to it. There recovery is not at all favorable to the customer. In fact it will only help to grow their business.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0