Bad recovery option

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Praveen135's review of Air Asia


“Bad recovery option”

Written on: 22/10/2021 by Praveen135 (1 review written)

I booked a flight from VTZ to GOI on a particular date. That flight got cancelled due to operational issue, however they have booked the flight which is prior to the actual my reaching time. Now I have to book a hotel for day where my additional charge has to get incurred. So I asked the customer care to provide some recovery option to it. There recovery is not at all favorable to the customer. In fact it will only help to grow their business.

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