There Must Be a Better Way www.theremustbeabetterway.co.uk

I had terrible eczema until our found this Shop. I have been shopping with them for over 10 years now and during the winter my eczema comes back, but not as bad as it used to be. I always get the help and guidance I need from them. They really are very strict with their ingredients and I would definitely recommend to anyone else who has difficulty shopping for very dry and sensitive skin.

I would give zero stars if possible but sadly you can't. I ordered from Their Must Be A Better Way (the irony of this name is not missed on me), nearly 2 weeks ago and have yet to receive my order. I emailed after around 4 days to check it had been shipped and was told it has been sent and that they had checked and it was being delayed by Royal Mail, though it was being sent 2nd class and with no tracking. I believed them on good faith but have since realised this was utilising the current Covid-19 situation to cover the fact that they'll take your money but not send you the goods, shameful! I have since emailed and attempted to call (voicemail only) numerous times to be told that the influx of orders is delaying getting anything out. I would have believed them and been understanding had I not ordered before things ramped up and if they had been honest from the start. I am now in the position of having to wait to claim my money back via my card issuer for something I need urgently for health reasons and cannot buy elsewhere until it's complete due to funds. You should be ashamed of yourselves - an awful awful company !! If there were such a delay it would likely mean that all other post has been delayed and it has not, including something I ordered a week later from another company with it arriving two days later.

I have used There Must Be A Better Way on several occasions as the range of products and brands offered is great. However, a recent experience proved negative due to their complete lack of customer service when goods failed to arrive. After several attempts to contact the company and resolve the issue, they provided no response and I had to make a claim through visa, at which point they provided a refund (but did not contact me to inform they had done so). A very frustrating experience which could easily have been resolved with good communication and a proactive attitude. I am sorely disappointed with the company - buyer beware!

I noticed this review centre and I thought after being a loyal and satisfied customer of There Must Be a Better Way I had to express my respect to this wonderful business. I had eczema over a decade ago and this company helped me cure myself. I have been thankful ever since. I found their eczema tips and quickly called up for advice. I spoke to the Owner who chatted with me for over an hour and a half. She has since made herself available whenever I ask for advice. I am a regular and loyal shopper and I've been using their skin quench too which has also helped me with my sensitive skin. Their customer care service is excellent and are always very helpful. My health has improved greatly since taking care of my skin, and I love the Viridian range too. Their coconut oil is fantastic for helping my sensitive skin not be so sensitive. I love this company!

I made an order on 17th July, it was dispatched on 18th via 2nd class post. 8 days later and I’ve not received it. I’ve attrmpted to call, email and leave a message on their FB without response. They didn’t provide a tracking number so I can’t even check the status of my package.

I don’t live in the UK and return home soon without my 60GBP worth of items. I will be contacting Consumer Rights.

Avoid using this company. I ordered some other vegan/organic items via Holland and Barrett online and it arrived free of charge the next day. Annoyingly they were out of stock of the mascara I ordered through this company- really wish I’d waited.

This is a great website for those who are wanting to use natural products or wanting to avoid certain synthetic ingredients.

They have a great service and dispatch in good time.Theydo free samples soyou can try the most popular products which is nice.The brands they have are affordable and good quality.There is something there for everyone.The nest thing to do if trying Natural for the first time go for Unscented.

Cons:

I didn't like that i couldn't register with the website and had to enetr in ALL my details each order.

Pros:

The website has since been updated whereby the customer CAN register.

Really helpful and quick service. I received my order the very next day. Lovely honest people, I had planned to buy a much more expensive cream but they recommended a cheaper one for my condition which has worked absolutely brilliantly.

www.theremustbeabetterway.co.uk offer a good selection of chemical free body care products, listing all of the ingredients, so you don't find any of the nasty chemicals, everyone's going on about, when it turns up.