Grose Vale NSW Hidden Valley Retreat

We had booked our holiday in September for 5 days over the Christmas period to commence on 23rd December. Because of the appalling conditions, we stayed a mere 23 hours before making the three and a half hour journey home on the 24th December - Christmas Eve. The worst part is, we contacted the owners to let them know of our disappointment at a reasonable hour the following morning, and to date, three weeks later, there has been absolutely NO response at all, or apology or offer of refund from anyone at the retreat. That's just plain bad business!