Item: Sacha Shoes
Rating: 1
Author: SkylerGeorge235

SkylerGeorge235's review of Sacha Shoes

“There are many, better websites for shoes - not...”

★☆☆☆☆

written by SkylerGeorge235 on 23/12/2017

I ordered black ankle boots that were listed as being "delivered tomorrow". Waited 6 days and no delivery. Received an email with a DHL shipping link that did not work and did not include the tracking number. Emailed customer service and did not receive a reply. Finally received shoes after 8 days and, after multiple attempts at contact, an email from customer service that said "your shoes have been delivered so you won't need a working link". Zero explanation or apology for being more than one week late and for the lack of communication about the lateness. It is Christmas so I can understand a delay of a day or two. However, a delay of over a week when delivery was promoted as being "in house tomorrow" and appalling customer service is no longer acceptable when there are thousands of competitors in the online space who can do it better.