Shocking Customer Service

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Skiworld www.skiworld.co.uk
★★★☆☆
3.2
49.0% of users recommend this

besty06's review of Skiworld www.skiworld.co.uk

“Shocking Customer Service”

★☆☆☆☆

written by besty06 on 27/01/2016

Having just returned from a ski holiday with Ski World, staying in Chalet Charmant in the La Plagne resort, I would like express our dissatisfaction in the level of service that we received. This was a holiday that we had dreamed of and unfortunately it was not what we expected.

Ski World state on their website that their founder prides himself on value, “Value means the best prices you can find with no compromise on service”. Regrettably, the service that we received was appalling and was certainly not value for money and not a single aspect of this holiday lived up to the marketing material that you have on your website!!

Food was appalling, floors and rooms not cleaned, smell of sewage not dealt with, staff complaining about hours and pay and after paying close to adult prices for a child we were shocked to discover that we had to purchase and cook his meals because ski world do not cook for under 5's.

After submitting a detailed and lengthy complaint (dissertation) we were advised that it would take 28 days for the complaint to be dealt with and guess what..........we are still waiting!!!

After asking for an update I was advised that they are unable to discuss individual cases and hid behind the ABTA code of conduct which after doing some research does not state that you cannot discuss an individual complaint and actually tells you to keep the individual up to date throughout the process.

To top it off they then took an unauthorised payment and charged one of party twice.

  • Value For Money

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