Poor Customer Service & Not 4Star plus

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Skiworld www.skiworld.co.uk
★★★☆☆
3.2
49.0% of users recommend this

1987Smart's review of Skiworld www.skiworld.co.uk

“Poor Customer Service and Not 4Star plus”

★☆☆☆☆

written by 1987Smart on 04/03/2024

Before we left Uk it took several emails and phone calls for Skiworld to actually get all the booking information right this delayed us getting checked in so one of our party couldn’t sit by us on the plane

Supposed to be a 4star plus chalet but was an apartment overlooking a bin store and kindergarten.

One towel to last a week and use for shower and sauna - told if we want a towel change we need to pay

Bathrooms not cleaned all week

Served mouldy fruit and out of date yoghurt

Never served coffee after meal

Staff not interested

Left outside for 20 minutes with no update when fire alarm went off no one knew who to call

Week before Christmas and we had kids with Iano tree or decorations apparently the alpine resort had sold out of trees

St Anton was lovely but ski world totally ruined our holiday would never use them again.

  • Value For Money

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