Chalet joly la plagne ville france

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Conway131's review of Skiworld

“Chalet joly la plagne ville france”


written by Conway131 on 05/02/2020

Skiworld We as a family have been on ski holidays over Christmas for last 4 years and we generally take a couple of ski holidays every year, I have never felt that the standard of service I have received previously would warrant a poor review

letter of complaint since any problems we have encountered previously have been very minor and not worth mentioning .

On this occasion i felt this was an exceptional circumstance where the standard of service has been shocking. We are familiar with the set up and flow of catered chalet holidays since when we were on the bus the skiworld rep only gave a short piece of info about the journey time and break stops on the way, there was no information provided about the resort or events over Christmas but we thought this would probably come at the chalet from the host. When we arrived I thought we would get the usual cascade of information about what was happening in the resort however this never came. There was a catalogue of problems which it was clear that no one was taking ownership of nor did we get communication about the issues raised.

The rooms were very basic and small and pokey!

We never had any tea or coffee made for us, at breakfast or at any other point, The plates were never warmed for our breakfast or dinner making our meals cold very quickly, except on one day when someone different served breakfast. We complained about the temperature in the room for 4 days as the radiator didn't work, then on the 5th night a oil heater was left outside our door to address the situation.

We complained about the smell of sewage in our room (5) on arrival at the same time as the radiator and it was clear that our complaints weren't being taken seriously and despite complaining every day the smell was ALWAY present which meant it was very unpleasant returning to our room and apparently skiworld were already aware of this issue of sewage.

One of the days when I came back from skiing several people said they had had to have a cold shower, and when I waited for the water to heat up there was still no hot water, however someone did come around to address this problem. I had to wait a further 5 hrs for the water to heat up to have a short warm shower. It was never explained what had happened to cause this problem or what had been done to put it right and my wife had to let the heating engineer in to do his work as there was no staff member at the chalet.

The chalet seemed to be generally poorly equipped, although we were told it had been refurbished this season. It was difficult to see how it had been refurbished since I couldn't see any new items in the chalet.There was mould on the bathroom ceiling also the chalet had very little sound proofing and every morning we were disturbed by Staff arriving and going up the stairs with shoes on and being noisy banging around in the kitchen. No first aid kit in the kitchen or anywhere else and no fire procedure briefing.

No television,. No key for the door to the individual rooms or the communal door for 3 days leaving all our possession at risk, there were 2 guests we had never met before that we were sharing with which made this situation awkward.

No shower gel, but a 1 inch square piece of soap! Initially no Christmas tree or Christmas decorations, and then when one did arrive there was nothing to put on it.

This meant there was no special Christmas feel to our holiday for the first half of our holiday. No firewood for the log burner, and when we asked for some repeatedly, it took 3 days to arrive.

The table has a bench arrangement which means that everyone has to move if one person on the end wants to get out from a corner.

We asked for a change of towels towards the end of the week since we couldn't dry our towels properly due to the radiators and heater in the bathroom being out of commission and whilst we were promised them we never got them.

The skiworld website states the bathroom will be cleaned once a week and this never happened.

Waste bins were never emptied!

We had to ask for toilet rolls and when they arrived we had to distribute ourselves and replenish throughout the holiday.

There was a heater in the bathroom which was meant to keep that very small area warm however it worked for 5 mins and then stopped and never worked again.

There was a snow shovel however it appeared that it wasn't part of the hosts duty to clear the treacherous path from the steps to the door of the property.

The steps leading to the road were never cleared although perhaps the duties for this should be shared between skiworld and other chalet hosts using the same steps which iced up regularly making the steep decent into the chalet difficult.

The afternoon cakes were well made but then this was left out until 9 pm some nights before being cleared away generally by ourselves .

The cleanliness of some of the crockery was a little poor.

On the morning of the last day it didn't seem that it would be a problem to make the breakfast 30 mins earlier to send us off with a hot breakfast instead of a bacon sandwich, which we weren't allowed to eat on the coach during the 3 hour coach journey.

When we were leaving and trying to get a coffee and move our cases before we went, there were crates of food all over the kitchen being unloaded ( Not sure why The staff chose this time to do this task creating a trip hazards not to mention the leaking pipe under sink giving me a wet sock to go home with. There was no ownership, feed back or explanation around any of the issues raised, I was sadly disappointed with the whole experience and the service of skiworld.

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