Needs improvement

Angel Wholesale www.angelwholesale.co.uk
★★★★☆
4.1
77.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

Massey54's review of Angel Wholesale www.angelwholesale.co.uk

“Needs improvement”

★★★☆☆

written by Massey54 on 17/11/2016

I like the range of products this online store has but the delivery turnaround time is very poor for this day and age. Also the back order system in place is poor.... sometimes you order products and then are told a day later they are not in stock. Sometimes waiting days for orders to arrive.
Sorry for the review but i find the system frustrating!!

Fairygodmother05's Comment

Written on: 28/11/2016

This is our busiest period of year and both our suppliers and the couriers take much longer to deliver. We always quote lead-times on our products and they are quoted as approximate. This means when we quote a back order lead time we can not guarantee this as our suppliers may change the lead time themselves. We clearly display stock quantities and approximate lead times against each product so customers can choose to order an item that is in stock or wait for an item to come into stock if the item description states it is not in stock at the time of ordering. We also send regular update emails and offer to split the order so you don't have to wait.

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Fairygodmother05's Comment

Written on: 28/11/2016

This is our busiest period of year and both our suppliers and the couriers take much longer to deliver. We always quote lead-times on our products that do not show as in stock and they are quoted as approximate. This means when we quote a back order lead time we can not guarantee this as our suppliers may change the lead time themselves. We clearly display stock quantities and approximate lead times against each product so customers can choose to order an item that is in stock or wait for an item to come into stock if the item description states it is not in stock at the time of ordering. We also send regular update emails and offer to split the order so you don't have to wait.

Reply to this comment
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