I can only describe the experience from the perspective of a guest and how they handle (money) gifts: Badly I gifted money via the homepage, got an error message and used another means of gifting money. The money however was still charged to my card (but not transferred to the couple). And intially zankyou told me they would reimburse me. After the one month period during which you can report a transaction as fraudulent was over the tone suddenly changed: "We never got the money, and will not reimburse you" and then customer service disappeared. Guess what the bank said: "We can't do anything right now anymore" So I am not sure if zankyou is fraudulent, lazy or incompetent. (Any yes, I am for sure incompentent for not reporting these guys immediately)

Charge a massive premium on card transactions even for debit cards! Don't feel like you have any choice but to be ripped off by these guys. Anyone using this site has clearly not given any thought to the the feelings of their guests who are supposed to be friends!

We used regular registries and Zankyou for our wedding. The great majority of guests prefers regular registries to begin with. Then, Zankyou takes 10 business days to make the money gifts available. Additionally, aside from an initial fee per gift, they charge a percentage per transfer. This on top of initial service (~$20) we paid upfront to reduce the fees. If you can avoid this website do it and have the guests that want to give you money do it in person.

My review is not about the service itself: the idea is great and in theory it's well implemented but actually I'm experiencing serious problems even seeing their website.. the server is unavailable... come on zankyou peeps, you should really spend some more money into reliable hardware and software!

When I found Zankyou, I looked for online reviews on them and really couldn't find much, we called the customer service and they were helpful, so I checked it out myself as the personal website was free anyway and I just wanted to know if the site was legit or not. I liked the stuff they had to offer on their website, like being able to communicate with your friends, post songs and videos and exchange ideas with the girls. We decided to use the gift list after being impressed by the other things they had to offer, and we found that the 2.85% rates were pretty good and that the general layout of the page was useful. It was a shame that we could only have the site in one currency (pounds), but overall the service was really good.

So we decided to use Zankyou for our wedding list, some of our friends had used it, particularly some who had loads of guests abroad and wanted a website to keep all their friends informed and also wanted to have cash for their gifts. The first thing I saw was how pink the page was, my husband didn't want a pink site and was glad to see that there were quite a lot of templates for our personal website. It was pretty easy to use, we could add photos and comments as if it was a personal blog, and maps about where we wanted to go for our honeymoon (though I made a map for my hen night). It was also easy to organise our tables and send our wedding invitations online. The actual gift list was easy to use too, they gave us the option of asking our guests to pay the handling fee or for us to pay it. We decided to pay as it wasn't that much anyway. I was particularly impressed by how easy the site was to use in general and how nice the customer service were. And my husband was happy that our personal blog wasn't pink. I would recommend it as we got what we were looking for, the price was great and they were very helpful and friendly.