Avoid like the plague

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Debenhams Weddings www.debenhamsweddings.com
★☆☆☆☆
1.4
10.0% of users recommend this

ctHarrison422's review of Debenhams Weddings www.debenhamsweddings.com

“Avoid like the plague”

★☆☆☆☆

written by ctHarrison422 on 02/09/2016

My fiancé and I decided to use Debenhams for our wedding giftlist service and it's an absolute joke! One problem after another. First of all the process around activation of the list is confusing and not clear on the website, meaning ours took longer than it was meant to to activate. Various emails between myself and their customer service centre resulted me getting told different things each time, all of which contradicted what was on the website. Apparently you need to add a giftcard to the list for it to activate. They also removed 10 items from our list without telling us even though they were in stock meaning we had to re-add them. Fortunately we had the print out of the list. Since then a large percentage of the items that guests have bought for us have gone out of stock meaning their money gets refunded on to a Debenhams giftcard. Also various guests have tried to buy us gifts but the site doesn't take certain cards to they were unable to even though this is not clear. Again various emails between myself and Debenhams to try to resolve this and I'm getting nowhere. They refuse to acknowledge there's an issue and keep trying to fob me off with their rubbish customer service. We still have 5 week til the wedding so another 5 weeks of this and then delivery afterwards so I dread to think what else will happen. Avoid at all costs!

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