DO NOT USE!!!

If you want your presents on your wedding day, a clear easy to use service and easy and clear help from customer services do not use Debenhams for your wedding list.

After trying to decipher how on earth to sort out the list, the website implied many times that I would have my gifts by my wedding day. I was given no options or instructions about arranging any days. I was having presents delivered to my parents house as I live quite far away from where we were getting married and thought it would be nice to have the presents there to open with everyone around. Get there 3 days before to find no presents have been delivered despite most of them being bought a month before. Rang them to be told they don't delver till after the wedding no matter what as apparently people often buy presents on the day!! What a daft thing to say. So what anyway, other presents had been bought. They informed me they had the presents at their store waiting to be delivered. So they were basically hording the wedding presents! To make it worse couldn't even arrange to pick up the presents as for reasons best known to them the "host" store was the one near my HOME address not near the DELIVERY address so they were 230miles away! Never been so annoyed.

To add to the annoyance when I rang before the wedding I arranged an inconvenient (before the wedding would have been convenient) date for delivery. I was then rang a week later to be asked about the date again, I restated the same address. I then got an email asking for me to phone to arrange a delivery date! Great communication going on there!

Just to add to the horrendous service a few of the items I wanted were discontinued and they never even bothered to email to see if I wanted to add different items instead.

If you want a easy to use reliable service for your wedding list DO NOT USE DEBENHAMS!